Toshiba Printer B 210 SERIES User Manual

TEC Portable Printer  
B-210 SERIES  
Owner’s Manual  
Document No. EM1-33043D  
Table of Contents  
TOSHIBA TEC CORPORATION  
 
EM1-33043A  
TOC 2  
TABLE OF CONTENTS  
Page  
1. INTRODUCTION ........................1-1  
1.1 APPLICABLE MODEL ...........1-10  
1.2 ACCESSORIES .....................1-11  
2. SPECIFICATIONS ...................... 2-1  
2.1 PRINTER .............................. 2-1  
2.2 SERIAL INTERFACE  
(RS-232C) ................................... 2-2  
2.3 RADIO INTERFACE ............. 2-2  
2.4 IrDA INTERFACE................... 2-3  
2.5 MEDIA .................................. 2-4  
3. APPEARANCE ............................3-1  
3.1 FRONT/REAR VIEW .............3-1  
3.2 OPERATION PANEL .............3-2  
4. INSTALLING THE PRINTER ...... 4-1  
4.1 LOADING THE BATTERY..... 4-1  
4.2 INSTALLING THE  
MEDIA GUIDE ...................... 4-3  
5. LOADING THE MEDIA ................5-1  
6. SECURING THE PRINTER  
TO YOUR WAIST ........................6-1  
7. ISSUING THE MEDIA ..................7-1  
8. CARE/HANDLING  
OF THE MEDIA ...........................8-1  
 
EM1-33043A  
TOC 1  
Page  
9. GENERAL MAINTENANCE .......... 9-1  
9.1 CLEANING ............................. 9-1  
9.2 COVERS AND  
OPERATION PANEL .............. 9-3  
9.3 REMOVING JAMMED  
MEDIA .................................... 9-4  
10. TROUBLESHOOTING ................ 10-1  
CAUTION:  
1. This manual may not be copied in whole or in  
part without the prior written permission of  
TEC.  
2. The contents of this manual may be changed  
without notification.  
3. Please refer to your local Authorized Service  
representative with regard to any queries you  
may have in this manual.  
Copyright © 1997  
by TEC CORPORATION  
All Rights Reserved  
570 Ohito. Ohito-cho. Tagata-gun. Shizuoka-ken. JAPAN  
 
EM1-33043D  
1. INTRODUCTION  
1. INTRODUCTION  
1. INTRODUCTION  
Thank you for purchasing the TEC B-210  
series portable printer.  
The B-210 printer displays its high  
performance with extraordinarily high  
speed printing up to 50.8 mm/sec. It has a  
considerably compact and light body of 88  
mm in height, 128 mm in width and 50 mm  
in depth, weighing about 460 g.  
As data communication method, minute  
radio communication (for GH11 and  
GH12 models) or IrDA (GH24 model),  
which requires no cable for data  
transmission between a handy terminal  
and the printer, is adopted.  
Owing to a low power consumption design  
and use of a chargeable lithium battery as  
a power source, this printer can issue 300  
pieces of 40-mm pitch labels with a fully-  
charged battery.  
Loading a label roll is very simple; just put  
a label roll into the printer and close the  
mediacover. Abeltholderprovidedonthe  
rear of the printer enables the printer to be  
held hands-free at your waist for improved  
productivity.  
This manual contains general set-up and  
maintenance information and should be  
read carefully to help gain maximum  
performanceandlifefromyourprinter. For  
most queries please refer to this manual  
and keep it safe for future reference.  
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EM1-33043D  
1. INTRODUCTION  
1. INTRODUCTION  
FCC Notice  
This equipment has been tested and  
found to comply with the limits for a  
Class B digital device, pursuant to Part  
15 of the FCC Rules. These limits are  
designed to provide reasonable  
protection against harmful interference  
in a residential installation. This  
equipment generates, uses, and can  
radiate radio frequency energy and, if  
not installed and used in accordance  
withtheinstructions,maycauseharmful  
interference to radio communications.  
However, there is no guarantee that  
interference will not occur in a particular  
installation. Ifthisequipmentdoescause  
harmfulinterferencetoradioortelevision  
reception, which can be determined by  
turning the equipment off and on, the  
user is encouraged to try to correct the  
interference by one or more of the  
following measures:  
• Reorient or relocate the receiving  
antenna.  
• Increase the separation between the  
equipment and receiver.  
• Connect the equipment into an outlet  
on a circuit different from that to which  
the receiver is connected.  
• Consult the dealer or an experienced  
radio/TV technician for help.  
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EM1-33043D  
1. INTRODUCTION  
1. INTRODUCTION  
Changes or modifications not expressly  
approvedbymanufacturerforcompliance  
could void the user's authority to operate  
the equipment.  
CAUTION  
To avoid injury, be careful not to catch or  
jam your fingers while opening or closing  
the cover.  
CAUTION  
Donottouchmovingparts. Toreducethe  
risk that fingers, jewelry, clothing, etc., be  
drawn into the moving parts, push the  
switch in the "O" position to stop  
movement.  
Safety Summary  
Personalsafetyinhandlingormaintaining  
the equipment is extremely important.  
Warnings and Cautions necessary for  
safehandlingareincludedinthismanual.  
All warnings and cautions contained in  
this manual and written inside or outside  
of the printer should be read and  
understoodbeforehandlingormaintaining  
the equipment.  
Do not attempt to effect repairs to this  
equipment. If a fault occurs that cannot  
be rectified using the procedures  
described in this manual, turn off the  
power, then contact your authorised  
TOSHIBA TEC representative for  
assistance.  
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EM1-33043D  
1. INTRODUCTION  
1. INTRODUCTION  
Safety Precautions  
This Owner's Manual and the products  
(machines) which you have purchased  
contain indications which should be  
observed in order to use the machines  
safely and prevent harm to yourself and  
others and damage to property. The  
meanings of these indications and  
symbols are given below.  
Read these indications and become  
familiarwiththeircontentsbeforereading  
this Owner's Manual.  
This indicates that there is the risk  
of death or serious injury if the  
WARNING  
machines are improperly handled  
contrary to this indication.  
If water or any other liquid enters the  
machine, turn off the power.  
Continuous use of the machine under  
such conditions may cause fire or  
electric shock.  
If the enclosure is damaged when  
dropped or subject to shock, turn off  
the power. Continuous use of the  
machine under such conditions may  
cause fire or electric shock.  
Avoid continuous exposure to direct  
sunlight or high temperature as this  
may cause fire.  
Do not remove covers or modify the  
machine by yourself. Doing so may  
cause fire or electric shock.  
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EM1-33043D  
1. INTRODUCTION  
1. INTRODUCTION  
Avoid water, operation with wet hands  
or cleaning with a moistened cloth.  
Failure to do this may cause fire or  
electric shock.  
Do not wipe the machine with a cloth  
moistened with thinner or other volatile  
solventasthismaycausefireorelectric  
shock.  
Use the specified battery only. Failure  
to do this may cause fire or electric  
shock.  
Danger of explosion if the battery is  
incorrectly replaced. Replace the  
battery only with 'TOSHIBA TEC  
Corporation,BatteryPackTypeB-213-  
BT, 7.2 V 1350 mAh Li-ion'.  
Discard used batteries according to  
the manufacturer's instruction.  
ATTENTION:  
II ya denger d'explosion s'il ya  
remplacementincorrectdelabatterrie.  
Remplacer uniquement avec une  
batterie du même type ou d'un type  
équivalent recommandé par le  
constructeur.  
Mettre au rebut les batteries usagées  
conformément aux instructions du  
fabricant.  
Do not disassemble and modify the  
battery because it has a protection unit  
init. Doingsomaybreaktheprotection  
unit, causing the battery to heat up,  
burst or burn.  
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EM1-33043D  
1. INTRODUCTION  
Ifthebatterygetswet,dryitcompletely.  
Using a wet battery may cause fire or  
electric shock.  
Be aware of the following precautions  
when using batteries. Otherwise they  
could heat up, burst or burn.  
Do not throw the battery into fire or  
heat it with a microwave or oven,  
etc.  
Do not load the battery with the  
electrodes reversed.  
Do not connect the electrodes with  
metal objects like wire. Do not  
carry or store the battery along with  
metal objects such as necklaces,  
hairpins, etc.  
Donotstickaneedleinto, hammer,  
step on, or drop the battery.  
Do not solder the battery.  
Do not leave the battery where the  
temperature is more than 60°  
centigrade, such as inside a car or  
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EM1-33043D  
1. INTRODUCTION  
CAUTION  
1. INTRODUCTION  
This indicates that there is the risk of  
personal injury or damage to objects  
if the machines are improperly  
handled contrary to this indication.  
Keepawayfromflameorothersources  
of heat. Failure to do this may cause  
fire or machine failure.  
Do not drop or shock the machine as  
this may cause machine failure.  
During lightening, turn off and keep  
away from the machine because of  
danger of electric shock and machine  
failure.  
Avoidlocationssubjecttorapidchange  
in temperature as this causes  
condensation, causing electric shock  
or machine failure.  
Do not damage the print head, platen  
orstriprollerwithasharpobject. Doing  
so may cause machine failure.  
Do not touch or contact the print head  
element with a metal object. Doing so  
may cause machine failure.  
Use the specified media only. Failure to  
do this may cause machine failure.  
Be sure to turn off the machine before  
replacing the battery, or machine failure  
may occur.  
Do not charge the battery near flame or  
under direct sunlight. High temperature  
may activate or damage the protection  
unit of the battery, disabling the electric  
charge or causing it to overheat, burst, or  
burn.  
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EM1-33043D  
1. INTRODUCTION  
1. INTRODUCTION  
Unloadthebatterywhenthemachinewill  
not be used for a long time. Failure to do  
this may cause machine failure.  
Keepthebatteryawayfromflame, aheat  
source or other locations subject to high  
temperature.  
Failure to do this may cause it to over  
heat or burn.  
Use the specified battery charger only.  
Failure to do this may cause the battery  
to overheat, burst or burn.  
Do not force the battery into the machine  
or battery charger. Doing so may cause  
the battery to overheat, burst or burn.  
Check for the correct electrode.  
Do not connect the battery to a power  
outletoracarcigarettelighterjackasthis  
may cause the battery to overheat, burst  
or burn.  
Because the B-213-BT battery is  
exclusively for the B-210 printer, do not  
use the battery in other machines. Doing  
so may damage the battery or affect the  
performance and life of the battery.  
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EM1-33043D  
1. INTRODUCTION  
Precautions  
1. INTRODUCTION  
The following precautions will help to  
ensure that this machine will continue to  
function correctly.  
1
Trytoavoidlocationsthathavethe  
following adverse conditions:  
* Temperatures below -5°C and  
above 40°C  
* Direct sunlight  
* Excessive vibration  
2
The cover should be cleaned by  
wiping with a dry cloth or a cloth  
slightly dampened with a mild  
detergent solution. NEVER USE  
THINNER OR ANY OTHER  
VOLATILE SOLVENT on the  
plastic covers.  
3
4
USE ONLY TOSHIBA TEC  
SPECIFIED media.  
DO NOT STORE the media where  
they might be exposed to direct  
sunlight, high temperatures, high  
humidity, dust, or gas.  
5
6
7
Any data stored in the memory of  
the printer could be lost during a  
printer fault.  
DO NOT open the media cover  
andbatterycoverduringoperation.  
Doingsowillstopprinteroperation.  
DO NOT scratch the surface of  
printedlabelsorreceiptwithasharp  
object.  
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EM1-33043D  
1. INTRODUCTION  
1.1 APPLICABLE MODEL  
1.1 APPLICABLE MODEL  
B-210 Series  
Model name description  
B - 2 1 1 - G H 1 1 - G B  
Destination  
GB: Great Britain  
QP: Europe  
QM: Other countries  
Interface  
11: Radio (418 MHz)  
+ RS-232C  
12: Radio (433 MHz)  
+ RS-232C  
23: RS-232C  
24: RS-232C + IrDA  
Issue mode  
H: Batch/Strip mode  
Dot density of the print head  
G: 8 dots/mm  
NOTE: The B-211-GH11-GB model is  
for exclusive use in Great Britain.  
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EM1-33043D  
1. INTRODUCTION  
1.2 ACCESSORIES  
1.2 ACCESSORIES  
Owner’s Manual  
Print Head Cleaner  
Battery  
Media Guide  
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EM1-33043D  
2.1 PRINTER  
2. SPECIFICATIONS  
2. SPECIFICATIONS  
2.1 PRINTER  
Item  
Description  
128 mm (W) x 88 mm (H)  
Dimensions  
x 50 mm (D)  
Approximate 460 g, 450 g  
(Including a battery)  
Weight  
Operating temperature -5°C ~ 40°C  
Operating humidity  
25%~ 85% RH  
(No condensation)  
Batch mode/Strip mode  
Thermal print head  
Thermal direct  
8 dots/mm (203 dpi)  
Max. 50.8 mm/sec.  
48 mm  
Standard characters and  
characters under bar codes:  
12x24 dots  
Issue mode  
Print head  
Print method  
Print head dot density  
Print speed  
Effective print width  
Fonts  
Writable characters:  
24x24 dots  
Times Roman: 21 point  
Helvetica:  
Letter Gothic: 14.3 point  
Courier: 15 point  
18 point  
Presentation: 27 point  
NW7, EAN 8, EAN 13,  
CODE 39, Interleave 2 of 5  
PDF417, EAN128,  
CODE128  
Bar code types  
Interface  
GH11 model  
RS-232C or radio (418  
MHz)  
GH12 model  
RS-232C or radio (433  
MHz)  
GH23 model  
RS-232C  
GH24 model  
RS-232C + IrDA  
Power source  
Lithium ion battery 7.2V  
1350mA (official)  
: Available only on the GH23 model.  
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EM1-33043D  
2.2 SERIAL INTERFACE (RS-232C)  
2. SPECIFICATIONS  
2.2 SERIAL INTERFACE  
(RS-232C)  
Item  
Baud rate 9600 bps  
Description  
Protocol XON/XOFF, 8 bit data, Even parity,  
Stop bit = 1 bit  
Signals  
TXD, RXD, RTS, CTS  
2.3 RADIO INTERFACE  
The following specification is applicable  
only to the GH11 and GH12 models.  
Item  
Description  
Type  
FM superhet UHF radio  
telemetry receiver  
(Complies with  
MPT1340, ETS300-  
220∗∗)  
Receiving frequency  
418 MHz, 433.92 MHz∗∗  
Communication method  
Unidirectional  
(Receive only)  
Transmission speed  
Protocol  
4800 bps  
8 bit data, non parity,  
stop bit = 1 bit  
Communicating  
distance  
3 m  
: GH11 model  
∗∗: GH12 model  
NOTE: The RS-232C interface cable  
mustbedisconnectedwhenusing  
the radio communication.  
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EM1-33043D  
2. SPECIFICATIONS  
2.4 IrDA INTERFACE  
2.4 IrDA INTERFACE  
The following specification is applicable  
only to the GH24 model.  
Item  
Description  
Physical layer  
Type  
conforming to IrDA-SIR  
V1.0  
Transmission speed  
19200 bps  
Communicable distance 0.3 m max.  
Peak wavelength of  
the infrared ray  
850 to 900 nm  
Communicable angle  
Ambient light immunity  
±15° degrees max.  
1,000 lx max. (under a  
fluorescent lamp or  
incandescent lamp)  
Intensity of emission  
Receivable infrared ray  
Protocol  
Min. 36mW/SR (θh,  
θv≤ ± 15°)  
Min. 7µW/cm2 (θh,  
θv≤ ± 15°)  
Start-stop synchroniza-  
tion, Half duplex  
transmission  
Start bit = 1 bit, Stop bit  
= 1 bit, 8 bit data, Non  
parity  
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EM1-33043D  
2.5 MEDIA  
2. SPECIFICATIONS  
2.5 MEDIA  
Label  
I
E
B
A
H
G
D
C
Feed direction  
Receipt paper  
Receipt  
Black Mark  
(on reverse side)  
B
H
A
G
D
F
Fig. 2-1  
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EM1-33043D  
2.5 MEDIA  
2. SPECIFICATIONS  
(Unit: mm)  
Issue mode  
Item  
Batch mode Strip mode  
A
B
C
D
Label/Receipt  
Pitch  
10.0 ~ 167.0 13.0 ~ 67.0  
7.0 ~ 160.0 10.0 ~ 60.0  
Label/Receipt  
length  
Width including  
backing paper  
34, 37, 40, 43, 46, 49,  
52, 55±0.5  
Media width Label  
31.0 ~ 52.0  
Receipt 34, 37, 40, 43, 46, 49  
52, 55±0.5  
E
F
G
H
I
Gap length  
3.0 ~ 7.0  
Black mark length  
Effective print width  
Effective print length  
Margin  
3.0 ~ 7.0  
~ 48.0  
7.0 ~ 160.0  
1.0 (gap = 7 mm) ~  
5.0 (gap = 3 mm)  
Outer roll diameter  
Roll way  
ø34 (Max.)  
The print side facing  
inside  
Thickness  
Label  
Receipt  
111µm  
65µm  
NOTE: Do not use media other than the above  
toensureprintqualityandprintheadlife.  
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EM1-33043D  
3. APPEARANCE  
3.1 FRONT/REAR VIEW  
3. APPEARANCE  
3.1 FRONT/REAR VIEW  
Front View  
REPRINT Button  
Status Indicator  
Power Switch  
Battery Cover  
Release Catch  
IrDA Interface Window  
(GH24 model only)  
Battery Cover  
Media Cover  
Media Cover  
Release Catch  
Backing Paper Outlet  
Media Outlet  
Rear View  
Belt Holder  
Serial Interface Connector  
Fig. 3-1  
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EM1-33043D  
3. APPEARANCE  
3.2 OPERATION PANEL  
3.2 OPERATION PANEL  
REPRINT Button  
Each time this button is pressed,  
the printer issues the same label as  
the previous one. When the button  
is held, the printer issues labels  
continuously.  
Receipts are fed for 20 mm by  
pressing this button once.  
REPRINT  
STATUS  
I
STATUS Indicator (Red)  
Thestatusindicatorlights, andthen  
goes off at power on.  
Theindicatorwhichdoesnotlightor  
stayslitindicatestheloadedbattery  
is uncharged.  
Power Switch  
A slide power switch  
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EM1-33043D  
4.1 LOADING THE BATTERY  
4. INSTALLING THE PRINTER  
4. INSTALLING THE  
PRINTER  
4.1 LOADING THE BATTERY  
CAUTION:  
1. Be sure to turn off the printer before  
loading the battery.  
2. Use the specified battery only. Failure  
to do this may cause fire or electric  
shock.  
3. In the United States, used lithium ion  
batteries should be returned to the  
store where you bought the machine.  
(USA only)  
4. LITHIUM ION BATTERY  
DISPOSE OF PROPERLY  
Caution: Do not handle damaged or  
leaking lithium ion battery.  
1) Slide the battery cover release catch  
toward the direction indicated by the  
arrow and open the battery cover.  
Battery Cover  
Fig. 4-1  
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EM1-33043D  
4. INSTALLING THE PRINTER  
4.1 LOADING THE BATTERY  
2) Load a fully charged battery into the  
printer.  
NOTE: Remove the battery pack cover  
from the battery, and then load  
the battery in the correct  
orientation as indicated in the  
following figure.  
Battery  
Battery Pack  
Cover  
Fig. 4-2  
3) Close the battery cover completely.  
4) Turn on the printer and the status  
indicator will blink, then go off. The  
status indicator which does not light  
or stays lit indicates that the battery is  
uncharged.  
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EM1-33043D  
4. INSTALLING THE PRINTER  
4.2 INSTALLING THE MEDIA GUIDE  
4.2 INSTALLING THE MEDIA  
GUIDE  
NOTE: The media guide is not required  
for a 55 mm wide label roll.  
1) Slidethemediacoverreleasecatches  
and open the media cover.  
WARNING!  
A cutter is attached to the inside of the  
media cover. Care should be take not to  
injure your hand with the cutter when  
opening the cover.  
2) Fit the media guide into a slot which  
corresponds to the width of media to  
be used. First insert portion 1 , then  
2 until it snaps in position.  
Media Guide  
2
1
Fig. 4-3  
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EM1-33043D  
4. INSTALLING THE PRINTER  
4.2 INSTALLING THE MEDIA GUIDE  
Unit: mm  
Slot  
1st 2nd 3rd 4th 5th 6th 7th  
Media 52 49 46 43 40 37 34  
Width  
3) Toremoveorrelocatethemediaguide,  
push up the pin on the media guide  
with a screw driver or equivalent, and  
remove the media guide from the  
printer.  
Media Guide  
Pin  
Fig. 4-4  
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EM1-33043D  
5. LOADING THE MEDIA  
5. LOADING THE MEDIA  
5. LOADING THE MEDIA  
WARNING!  
A cutter is attached to the inside of the  
media cover. Care should be taken not  
to injure your hand with the cutter when  
opening the cover.  
Thisprinterprintsbothlabelsandreceipts.  
1. Turn off the printer.  
2. Slide the media cover release catches  
in the direction indicated by arrows A  
and open the media cover.  
A
Media Cover  
A
Fig. 5-1  
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EM1-33043D  
5. LOADING THE MEDIA  
5. LOADING THE MEDIA  
3. Put a label roll or a receipt roll into the  
media holder unit in the orientation as  
shown below.  
Media Roll  
Media Holder Unit  
Fig. 5-2  
Batch issue  
1. Insert the leading edge of the label  
roll into the media outlet.  
Fig. 5-3  
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EM1-33043D  
5. LOADING THE MEDIA  
5. LOADING THE MEDIA  
2. Close the media cover completely.  
Make sure that the media cover  
release catches snap back into  
position.  
Fig. 5-4  
3. Turn on the printer and press the  
REPRINT button. The printer will  
align the print start position for the  
label. When using receipts, the  
printer will feed for 20 mm.  
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EM1-33043D  
5. LOADING THE MEDIA  
5. LOADING THE MEDIA  
Strip issue  
1. Unrollthelabelrollalittleandremove  
a label.  
Fig. 5-5  
2. Close the media cover completely.  
Make sure that the media cover  
release catches snap back into  
position.  
Fig. 5-6  
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EM1-33043D  
5. LOADING THE MEDIA  
5. LOADING THE MEDIA  
3. Turn on the printer and press the  
REPRINT button. The printer will  
align the print start position.  
NOTES:  
1. Be sure to take up any slack in the  
media roll before closing the media  
cover. An incompletely closed cover  
will cause a media skew, print position  
misalignment, poor print quality, paper  
jam, etc.  
2. If the media cover is closed while the  
printer is turned on, the printer will  
automatically feed a label to align the  
print position.  
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EM1-33043D  
6. SECURING THE PRINTER TO  
YOUR WAIST  
6. SECURING THE PRINTER TO YOUR WAIST  
6. SECURING THE PRINTER  
TO YOUR WAIST  
CAUTION:  
Care should be taken not to drop the  
printer when securing it to your waist.  
1) Lift the belt holder.  
Belt Holder  
Fig. 6-1  
2) Insert the belt holder into your belt and  
lower the printer to secure it to your  
waist.  
Belt Holder  
Belt  
Fig. 6-2  
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7. ISSUING THE MEDIA  
7. ISSUING THE MEDIA  
7. ISSUING THE MEDIA  
CAUTIONS:  
1. Radio communication between a  
handy terminal and the B-210 printer  
is guaranteed when the handy  
terminal is in the operator’s hand and  
the printer is secured at the waist.  
Properradiocommunicationmaynot  
be obtained when used in other  
conditions and in areas subject to  
noise and radio interference.  
2. Be sure to disconnect the RS-232C  
interfacecablefromtheprinterbefore  
performing radio communication or  
IrDA.  
3. To perform the radio communication  
or IrDA, the printer must be  
synchronizedwiththehandyterminal.  
4. IrDA is available on the condition  
indicated below. The following  
performance is obtained under the  
fluorescentlamp(max.1000lx). Care  
must be taken to prevent direct  
sunlight from coming into the IrDA  
interface window.  
Handy  
Printer  
Terminal  
max. 30 cm  
Printer  
max. 30 cm  
Handy  
Terminal  
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7. ISSUING THE MEDIA  
7. ISSUING THE MEDIA  
1. Turn on the printer.  
2. Send data from the handy terminal to  
the printer. (Regarding the operation  
of the handy terminal, please refer to  
thehandyterminal’soperatingmanual.)  
(Radio Communication Sample)  
Fig. 7-1  
3. Issuing labels  
1) The number of labels are specified  
when issuing labels in batch mode.  
To re-issue the label, press the  
REPRINT button.  
2) The printer prints labels one by one  
in strip mode by pressing the  
REPRINT button.  
To issue more than one label,  
remove the printed label before  
issuing the next one.  
NOTE: Trim off the backing paper  
coming from the backing paper  
outlet.  
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7. ISSUING THE MEDIA  
7. ISSUING THE MEDIA  
3) After printing the receipt, press the  
REPRINT button to feed it to the  
position where it is easily cut. Each  
timetheREPRINTbuttonispressed,  
the receipt is fed for 20 mm.  
4. Trim off the printed media upward or  
downward with the cutter.  
NOTE: Do not pull the media toward  
the feed direction, as this will  
misalign the print position of  
the next media.  
Media  
Fig. 7-2  
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8. CARE/HANDLING OF  
THE MEDIA  
8. CARE/HANDLING OF THE MEDIA  
8. CARE/HANDLING OF  
THE MEDIA  
CAUTION:  
Be sure to read carefully and understand  
the Supply Manual. Use only media  
which meet specified requirements. Use  
of non-specified media may shorten the  
head life and result in problems with bar  
codereadabilityorprintquality. Allmedia  
should be handled with care to avoid any  
damagetothemediaorprinter. Readthe  
following guideline carefully.  
Do not store the media for longer than  
the manufactures recommended shelf  
life.  
Store media rolls on the flat end, do not  
store them on the curved sides as this  
might flatten that side causing erratic  
media advance and poor print quality.  
Store the media in plastic bags and  
always reseal after opening.  
Unprotectedmediacangetdirtyandthe  
extra abrasion from the dust and dirt  
particles will shorten the print head life.  
Store the media in a cool, dry place.  
Avoid areas where they would be  
exposed to direct sunlight, high  
temperature, highhumidity, dustorgas.  
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8. CARE/HANDLING OF  
THE MEDIA  
8. CARE/HANDLING OF THE MEDIA  
Thethermalpaperusedfordirectthermal  
printingmustnothavethespecifications  
which exceed Ca++ 800 ppm, Na+ 800  
ppm, K+ 800 ppm and CL- 600 ppm.  
Some ink used on pre-printed labels  
maycontaincomponentswhichshorten  
the print head's product life. Do not use  
labelspre-printedwithinkwhichcontains  
hard substances such as carbonic  
calcium (CaCO3) and kaolin (Al2O3,  
2SiO2, 2H2O).  
For further information please contact your  
local distributor or your media manufacturer.  
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9. GENERAL MAINTENANCE  
9.1 CLEANING  
9. GENERAL MAINTENANCE  
9.1 CLEANING  
WARNING!  
Care should be taken not to injure your  
hand with the cutter when cleaning.  
To help retain the high quality and  
performance of your printer it should be  
regularly cleaned. The greater the usage  
of the printer, the more frequent the  
cleaning. (i.e. low usage = weekly: high  
usage = daily).  
1. Turn off the printer.  
2. Open the media cover.  
3. Remove the media roll from the printer.  
4. Clean the print head element with the  
print head cleaner.  
5. Wipe the cutter platen and strip roller  
with a soft cloth moistened with alcohol.  
Removedustorforeignsubstancesfrom  
the internal parts of the printer, if any.  
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9. GENERAL MAINTENANCE  
9.1 CLEANING  
6. Remove paper particles or stains from  
thefeedgapsensor,blackmarksensor,  
and the batch/strip sensor with a soft  
cloth.  
Print Head Cleaner  
Cutter  
Print Head  
Fig. 9-1  
Strip Roller  
Feed Gap Sensor  
Black Mark Sensor  
Platen  
Strip Mode  
Sensor  
Fig. 9-2  
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9. GENERAL MAINTENANCE  
9.2 COVERS AND OPERATION  
WARNING!  
1. Be sure to turn off the printer prior to  
performing any maintenance.  
2. Do not use any tool that may damage  
the print head.  
3. DONOTPOURWATERdirectlyonto  
the printer.  
9.2 COVERS AND OPERATION  
PANEL  
The covers should be cleaned by wiping  
withadryclothoraclothslightlydampened  
with a mild detergent solution.  
NOTE: Clean the printer cover with an  
electrostatic free cleaner for  
automated office equipment.  
CAUTION:  
1. DONOTPOURWATERdirectlyonto  
the printer.  
2. DONOTAPPLYcleanerordetergent  
directly onto any cover or panel.  
3. NEVER USE THINNER OR OTHER  
VOLATILE SOLVENT on the plastic  
covers.  
4. DO NOT clean the covers or the  
operation panel with alcohol as it  
may cause them to discolor, loose  
their shape or develop structural  
weakness.  
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9. GENERAL MAINTENANCE  
9.3 REMOVING JAMMED MEDIA  
9.3 REMOVING JAMMED MEDIA  
1. Turn off the printer.  
2. Open the media cover.  
3. Removethemediarollfromtheprinter.  
4. Remove the jammed media. DO NOT  
USE any sharp implement or tool as  
these could damage the printer.  
5. Clean the print head and platen, then  
remove any further dust or foreign  
substances.  
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10. TROUBLESHOOTING  
10. TROUBLESHOOTING  
10.TROUBLESHOOTING  
WARNING!  
If you cannot solve a problem with the  
following solutions, do not attempt to  
repair it yourself. Turn off the printer,  
then contact your TOSHIBA TEC  
representative for assistance.  
When a problem occurs during operation,  
the status indicator will blink or light. Refer  
to the following troubleshooting guide and  
take corrective action.  
Status  
Cause  
Action  
Indicator  
Media end  
Load a new media  
roll.  
The media cover  
is open.  
Close the media  
cover completely.  
The printer is  
jammed with  
media.  
Turn off the printer,  
remove the jammed  
media, and re-load  
the media roll  
Blinks  
correctly.  
The print head  
Contact a TOSHIBA TEC  
element is broken. service representative for  
repair.  
A communication Check that the  
error occurred.  
interface cable is  
connected firmly.  
Check the  
communication  
parameters.  
Lights  
The battery  
voltage is low.  
Turn off the printer  
and replace the  
battery with a fully  
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10. TROUBLESHOOTING  
10. TROUBLESHOOTING  
Other  
Check  
Corrective action  
problems  
The printer Did the status  
does not indicator light  
Charge the battery  
fully.  
issue media. and then go off  
at power on?  
Is the printer  
turned on?  
Turn on the printer.  
Is the media roll Re-load the media  
loaded correctly? roll correctly.  
Is the status  
Check the handy  
indicator blinking terminal for an error  
or lighting?  
status, and take  
appropriate action  
described in the  
handy terminal’s  
operating manual.  
Is the media  
cover closed  
completely?  
Close the media  
cover completely.  
Print failure  
Is the print head Clean the print head  
dirty?  
with the attached  
print head cleaner.  
Is the media  
discolored?  
Replace the media  
roll with a new one.  
Is the specified Replace the media  
media used?  
roll with the proper  
one.  
Are the media  
cover release  
Close the media  
cover so that the  
catches locked media cover release  
completely?  
catches snap back  
into position.  
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PRINTED IN JAPAN  
E EM1-33043D 99010500 GS  
 

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