Telecommunications Division
TOSHIBA
Digital Business Telephone Solutions
Standard Telephone
User Guide
Issue 2
November 2001
Organisation ...................................................................................................................................iii
Before You Begin ........................................................................................................................... 1
Flash/Recall ................................................................................................................................ 1
Incoming Call Ringing Patterns ................................................................................................. 2
Answering Calls ......................................................................................................................... 4
Account Code Calls ........................................................................................................................ 4
Forced Account Codes ............................................................................................................... 4
Verified Account Codes ............................................................................................................. 5
Voluntary Account Codes .......................................................................................................... 5
Automatic Callback (ACB) ............................................................................................................. 6
Attendant Console Calling .............................................................................................................. 7
Call Forward ................................................................................................................................... 8
Call Forward—External ............................................................................................................. 9
Call Hold ....................................................................................................................................... 13
Call Park Orbits ............................................................................................................................. 14
Strata CT Standard Telephone User Guide November 2001
i
Call Pickup ....................................................................................................................................16
Pick up Calls to a Group ...........................................................................................................16
Call Transfer with Camp-on ..........................................................................................................17
Exchange Line Queuing ................................................................................................................18
Conference and Tandem Calls ......................................................................................................19
Standard Telephones and/or Voice Mail Auto Attendant Devices ...........................................19
Direct Inward System Access (DISA) ..........................................................................................21
Door Phones ..................................................................................................................................23
Emergency Ringdown/Hotline Service .........................................................................................24
Message Waiting ...........................................................................................................................24
Set Message Waiting On Other Telephones .............................................................................25
Override Calls ...............................................................................................................................26
Busy Override or Off-hook Call Announce .............................................................................26
Do Not Disturb (DND) Override ..............................................................................................26
Executive Override ...................................................................................................................27
Paging Announcements .................................................................................................................27
Repeat Last Number Dialled .........................................................................................................27
Speed Dial .....................................................................................................................................28
Tone/Voice First Signalling ..........................................................................................................29
Setting Call Forward .....................................................................................................................31
Voice Mail Identification Code ................................................................................................31
Call Forward To Toshiba Voice Systems .................................................................................32
Voice Mail Message Retrieval ......................................................................................................33
Exchange Line Access Codes .......................................................................................................35
Paging Access Codes ....................................................................................................................36
Speed Dial Access Codes ..............................................................................................................37
Notes to Users
Index
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Strata CT Standard Telephone User Guide November 2001
Introduction
This guide provides instructions for operating a standard tone or rotary dial telephone for Strata CT
Systems.
Organisation
This guide is divided as follows:
o
available with standard telephones.
o
Chapter 2 – Using the Toshiba Stratagy Voice Mail Systems explains how to set up your
telephone to forward calls to a Toshiba Voice Processing System and to retrieve recorded
messages left by callers.
o
o
Appendix A – Access Codes includes Exchange Line Access Codes, Paging Group and Zone
Codes and Call Pickup Codes.
Notes to Users contains an overview of Safety Approval and EMC Compliance details.
Strata CT Standard Telephone User Guide November 2001
iii
Organisation
Introduction
Conventions
Conventions
Note
Description
Elaborates specific items or references other information. Within
some tables, general notes apply to the entire table and numbered
notes apply to specific items.
Important!
CAUTION!
WARNING!
[DN]
Calls attention to important instructions or information.
Advises you that hardware, software applications, or data could be
damaged if the instructions are not followed closely.
Alerts you when the given task could cause personal injury or death.
Represents any Directory Number button, also known as an
extension or intercom number.
Represents any Primary Directory Number button (the extension
number for the telephone). An extra appearance of the PDN on the
same phone is not considered as a SDN.
[PDN]
[SDN]
Represents any Secondary appearance of a PDN. A PDN which
appears on another telephone is considered an SDN.
Represents any Phantom Directory Number button (an additional
DN).
[PhDN]
Arial Bold
Represents telephone buttons.
Shows a multiple PC keyboard or phone button entry. Entries
without spaces between them show a simultaneous entry. Example:
Esc+Enter. Entries with spaces between them show a sequential
entry. Example: # + 5.
Plus (+)
Tilde (~)
o
Means “through.” Example: 200~220 station range.
Denotes the step in a one-step procedure.
Denotes a procedure.
o
Grey words within the printed text denote cross-references. In the
electronic version of this document (Strata Technical Library CD-
ROM), cross-references appear in blue hypertext.
See Figure 10
iv
Strata CT Standard Telephone User Guide November 2001
Introduction
Related Documents/Media
Action/Response
The left column gives you The right column gives the immediate response to your action. This
column also includes additional notes and comments.
single or numbered steps
that you need to perform a
procedure. These steps
apply to both mouse or
keyboard use.
Related Documents/Media
Note Some documents listed here may appear in different versions on the CD-ROM or in print. To
find the most current version, check the version/date in the Publication Information on the
back of the document’s title page.
Refer to the following documents for more information:
o
Strata CT General Description provides a system overview including hardware and feature
information.
o
Strata CT System Administrator Guide gives instructions for the System Administrator to
manage the system. Contains instructions for Station Relocation, System Speed Dial, and other
features only activated by the System Administrator.
o
Strata CT Digital Telephone User Guide provides all the procedures necessary to operate
Toshiba-proprietary digital telephones, including Single Line Digital Telephone Liquid Crystal
Display (LCD) features. It also includes instructions for using the add-on module/DSS console.
o
o
Strata CT Digital Telephone Quick Reference Guide provides a quick reference for frequently-
used digital telephone features.
Strata CT Electronic Telephone User Guide explains all the procedures necessary to operate
Toshiba-proprietary electronic telephones, including all LCD features. It also includes
instructions for using the electronic DSS console.
o
Strata CT Electronic Telephone Quick Reference Guide provides a quick reference for
frequently-used electronic telephone features.
Strata CT Standard Telephone User Guide November 2001
v
Related Documents/Media
Introduction
o
o
o
Strata CT ACD Agent User Guide describes the ACD agent feature operation along with step-
by-step procedures for using features.
Strata CT ACD Supervisor Guide provides instruction on how to use the ACD supervisor
features.
Strata Technical Library CD-ROM enables you to view, print, navigate and search publications
for Strata DK40 and Strata CT digital business telephone systems. It also includes Strata CT ACD
Documentation, including the ACD Agent Guide and ACD Supervisor’s Guide. ACD Installation
and Programming instructions are included in the Strata CT Installation and Maintenance
Manual and the Strata CT Programming Manual.
vi
Strata CT Standard Telephone User Guide November 2001
Features
1
This chapter explains how to use the features on your standard tone or rotary dial telephone. There is
a Quick Reference section for basic telephone use, followed by the features in alphabetical order.
Before You Begin
Your telephone may not have all of the features mentioned in this guide. See your System
Administrator to find out which features and codes apply to your telephone. If your telephone has a
rotary dial, dial 44 when a procedure requires that you dial #. For example, to dial #331 from a
rotary phone, dial 44331.
Flash/Recall
The term “flash” the hookswitch is used in a number of feature instructions. The following explains
how to perform this function.
Important! If your telephone has a ‘Recall’ button, this can be used instead of ‘flashing’ the hook
switch.
Strata CT Standard Telephone User Guide November 2001
1
Before You Begin
Features
o To Flash the hookswitch
o While on a call, flash
(press) the hookswitch
You hear dial tone after flashing the hookswitch. Some
telephones may have a special button which flashes the
down about 1/2 second, hookswitch.
then release it.
Note The hookswitch is located in the handset cradle of your
telephone.
Some Exchange line features, such as conferencing or behind PBX operation require “flashing the
Exchange line,” to then dial the PBX feature access code or extension numbers.
o To flash an Exchange line
1. Momentarily press the
After you press the hookswitch or recall, you hear dial tone.
hookswitch for about 1/2 This hookflashes the Toshiba system only.
second or press your
recall button.
2. Press #45.
You hear PBX dial tone.
3. You can now dial a PBX
feature access code or
extension number.
Incoming Call Ringing Patterns
Your telephone ringing pattern is set in system programming.
Some systems may use the internal call ring pattern—one second ON, three seconds OFF—for
incoming outside calls.
A distinct outside call ring pattern—0.4 seconds ON, 0.2 seconds OFF, 0.4 seconds ON, three seconds
OFF—is available.
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Strata CT Standard Telephone User Guide November 2001
Features
Quick Reference
Quick Reference
Making an Internal Call
1. Lift the handset.
You hear internal dial tone.
2. Dial the desired station number.
Making an Outside Call
1. Lift the handset.
You hear internal dial tone.
See Table 1 on page 36.
2. Enter an Exchange line number
access code.
You hear dial tone after entering the access code.
3. Dial the desired telephone
number.
Making an Outside Call Using ISDN
If your Strata CT telephone system has Integrated Services Digital Networking (ISDN) features, you
can make calls using this advanced service. See your System Administrator regarding your system’s
capabilities.
1. Lift the handset.
You hear internal dial tone.
2. Enter an Exchange line number
access code.
See Table 1 on page 36. You hear dial tone after
entering the access code.
3. Enter the desired telephone number.
Your call rings through to the destination.
Note If you need to dial a subaddress (usually
required for calling station equipment at a
location requiring extra dialled digits),
then, proceed to Step 4.
Strata CT Standard Telephone User Guide November 2001
3
Account Code Calls
Features
4. Press ## to enable the system to dial
the call
...or to enter a subaddress, press #,
enter the subaddress, then press #.
Answering Calls
o When your telephone rings,
The internal ring pattern is one second ON, three seconds
OFF—for incoming outside calls.
lift the handset and speak.
You are connected to the calling party.
Account Code Calls
Account Codes are used for a variety of reasons, including billing, call tracking, and line restriction
applications. The system records the Account Codes and can print them with other call details on a
Station Message Detail Recording (SMDR) report.
Forced Account Codes
Some applications may require that you enter an Account Code, called a Forced Account Code,
before dialling a telephone number. Forced Account Codes can be recorded for outgoing calls only.
o To record a forced account code
1. Lift the handset.
You hear dial tone.
2. Dial an Exchange line
number access code.
See Table 1 on page 36. The Exchange line accessed must
be set to require a forced Account Code in system
programming.
3. Enter the Forced Account
Code.
You hear dial tone after you press the last digit of a valid
account code or busy tone after you press the last digit of
an invalid code.
4. Dial the telephone number.
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Strata CT Standard Telephone User Guide November 2001
Features
Account Code Calls
Emergency Override of Forced Account Code Dialling Requirements
Forced Account Code requirements can be bypassed by three emergency numbers, including 999. See
your system administrator for these numbers:
1) 999
2)
3)
Verified Account Codes
Some Strata CT systems verify the numbers entered when you enter Forced or Voluntary Account
Codes. These are called Verified Account Codes.
Voluntary Account Codes
Voluntary Account Codes are optional and can be entered anytime after accessing an Exchange line or
during a call.
An exception is a Voluntary Account Code which is required to change the Toll Restriction
classification of your station. The code gives you access to telephone numbers outside your usual
dialling area and must be entered prior to dialling the telephone number. As an example, if your
station is restricted to local area calls, you can make out-of-state calls by using a Voluntary Account
Code set in system programming.
If the system is set for Verified Account Codes, you must enter specific codes when entering the
Voluntary Account Code(s) or the code is not validated for the SMDR call report.
o To record a voluntary account code
1. After accessing an Exchange line or
talking on a line, flash the hookswitch
or press your recall button.
You hear dial tone and the Exchange line is on Hold.
2. Press #46.
You hear dial tone or if you were talking, a one-way speech
path is connected: you can hear the caller, but they can’t hear
you nor the account code entry.
3. Enter the Voluntary Account Code.
Voluntary Account Codes must be entered during the call. Dial
tone stops after the first telephone number digit is dialled.
One sound burst confirms a verified
code. If you hear two burst tones
(invalid code), repeat Steps 1~3.
If you enter the code after accessing an Exchange line, you are
either reconnected to the outside caller or you hear dial tone.
Strata CT Standard Telephone User Guide November 2001
5
Automatic Callback (ACB)
Features
4. Dial a telephone number if you
entered the code after accessing the
Exchange line
...or resume talking or hang up if you
entered the code during the call.
Automatic Callback (ACB)
After reaching a busy station or a station with the Do Not Disturb (DND) mode set, you can set
Automatic Callback (ACB) to have the system call you back when the called station is no longer busy
or in the DND mode. Automatic Callback does not apply to outside calls.
o To set Automatic Callback
1. After reaching a busy
You hear busy tone, followed by dial tone (2 secs.), then
busy tone.
station, press 4.
2. Hang up.
You can make other calls while waiting for the called
station to become available.
3. Your telephone rings at a fast
rate when the called station
becomes idle.
4. Answer within three rings to You hear ringing, as if making a regular internal call. If
prevent the callback from
being cancelled.
you used Voice First instead of Tone Signalling, you hear
a single tone.
If you hear busy tone after answering, it means the called
party has already received or originated another call. Your
request is not cancelled. You will be called again when the
station becomes idle.
5. If you were attempting to
If the original call was made using LCR, the telephone
make an outside call and did number is automatically dialed.
not use LCR, you must now
redial the telephone number.
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Strata CT Standard Telephone User Guide November 2001
Features
Attendant Console Calling
o To cancel ACB (to busy or DND station)
1. Lift handset.
2. Press #43.
3. Hang up.
Attendant Console Calling
Up to four attendant consoles can be installed per system. There can be up to three ways to call the
attendant console, depending upon system programming.
o To call any attendant console
o Lift the receiver and
The call rings the attendant console’s 0 button. These calls rotate
between the consoles if more than one console is installed.
press 0.
o To call a particular console
o Lift the receiver and
dial the console’s
Directory Number
______.
The call rings the console’s [PDN] button. Your System
Administrator can provide the Attendant Console(s) internal
number(s).
o To make an emergency call to a console
o Lift the receiver and
The In-EMGR LED flashes on all consoles.
enter #400.
Strata CT Standard Telephone User Guide November 2001
7
Call Forward
Features
Call Forward
You can set your station to Call Forward (CF) to another station or voice mail for a variety of
conditions, described in Step 2.
o To set Call Forward
1. Lift the handset.
You hear internal dial tone.
You hear confirmation tone.
2. Enter a Call Forward
access code:
#601 = All Calls
Call Forward-All Calls—forwards all calls immediately; your
telephone does not ring.
#602 = Busy
Call Forward-Busy—forwards calls immediately when your
telephone is busy or in Do Not Disturb mode.
#603 = No Answer
Call Forward-No Answer—forwards calls to another station if
you do not answer within a certain time (that you designate). Not
available from a rotary telephone.
#604 = Busy/No
Answer
Call Forward-Busy/No Answer—forwards calls immediately to
another station whenever you are busy on another call. Calls will
also forward if you do not answer within a certain time (that you
designate). Not available from a rotary telephone.
3. Enter the destination
number.
This is the phone number where calls will forward.
4. If setting CF-No
Answer or CF-Busy/
You can enter the amount of time that your telephone rings
before it forwards (08~60 seconds). Always enter two digits. If
No Answer, press ,
you do not wish to change the ring time, press then # to make
*
*
enter the time in
the ring time the same as the last setting.
seconds, then press #.
You hear a confirmation tone after pressing and again after
pressing #.
*
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Strata CT Standard Telephone User Guide November 2001
Features
Call Forward
5. Hang up.
Notes
o
You can continue using your phone in the usual manner
while Call Forward is in effect.
o
If Call Forward is set:
o
Exchange lines that ring your station exclusively will
forward—Exchange lines that ring more than one station
will not forward.
o
Exchange line calls transferred to your station will
forward.
o
o
Internal calls will forward.
Call \Forward has priority over the hunt feature set in
system programming.
o To cancel Call Forward
1. Lift the handset.
2. Press #601.
3. Hang up.
You hear internal dial tone.
You hear confirmation tone again.
Call Forward—External
This feature enables you to forward new, incoming calls to a number outside of the system.
Call Forward-External does not forward internal calls or calls transferred to your telephone. The only
calls that it forwards are incoming Direct-Dial-Inward (DDI) calls and calls over Exchange lines
dedicated to ring your station.
However, any of the other Call Forward modes can be set simultaneously with Call Forward-External.
Other Call Forward modes will be active for internal and transferred calls.
Strata CT Standard Telephone User Guide November 2001
9
Call Forward
Features
o To set Call Forward-External
1. Store the number that calls
will be Station Speed Dial
location.
Forward-External is set or when you change
the destination. It is not necessary to store the
destination each time; it remains in system
memory.
The Call Forward destination can be a telephone number
over an Exchange line, a station over a tie line, or a station
within your Strata CT system.
Use the Speed Dial storage procedures on Page 28 to store
the destination number.
Call Forward-External.
When forwarding to an outside destination include the
Exchange Line (or Exchange Line group) access code
before the telephone number.
Example: 8015833700
801 = Exchange Line access code
5833700 = Telephone number
Important! See Table 1 on page 36 for Exchange Line/
Line Group access codes. The LCR access
code “9” cannot be used.
2. Lift the handset and press
#670.
3. Hang up.
Incoming calls will forward to the destination stored at
Station Speed Dial Location 49.
o To cancel Call Forward-External
o Lift the handset and press #670.
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Strata CT Standard Telephone User Guide November 2001
Features
Call Forward
Remote Call Forward—External Destination Change
If Call Forward-External mode is set at your station, you can change the forwarding destination from
a telephone outside of the system.
The destination is normally an external Public Telephone Network Number, but it can also be an
internal Directory Number.
o To change the destination number
1. Call into the Strata CT
system over an Exchange
line programmed for the
DISA feature.
You hear ring back tone signal, then internal dial tone for
10 seconds. Try again if you hear busy tone.
Note See the System Administrator for DISA telephone
numbers.
2. After you hear dial tone,
press #670, then enter a
[PDN].
You hear a confirmation tone.
If a number is not dialled, the system automatically causes
the DISA Exchange line to ring at telephones as a normal
incoming call. Then, if the call is not answered within 15
seconds after the ringing starts, it disconnects.
3. Enter the Remote Call
Forward-External security
code.
You hear a confirmation tone. See the System
Administrator for the access code.
Strata CT Standard Telephone User Guide November 2001
11
Call Forward
Features
4. Enter the new destination
number.
[PDN], or an Exchange or tie
line access code + an external
telephone number.
With some systems, you can
dial a line group code instead
of an Exchange line number
access code (see Table 1 on
page 36).
You cannot enter the LCR
access code 9.
Important!
Do not press #, since that
ends the procedure (see Step
5). Instead, use 44 when
entering an Exchange line
access code.
5. Press #.
You hear a confirmation tone.
o To cancel Call Forward-External remotely
o Enter #670 + [PDN] + Remote Call Forward Security Code + #.
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Strata CT Standard Telephone User Guide November 2001
Features
Call Hold
Call Hold
You can place a call on hold and then make another call.
o To place a call on hold
1. While on a call, flash the
You hear dial tone.
hookswitch or press your
recall button.
2. Press #41 and hang up.
You hear a one-second burst of dial tone to confirm the call is
on hold. You can now make or receive calls.
o To return to the call on hold
o Lift the handset and press You are reconnected with the held call.
#42.
If you do not return to the call within a specified time, the call
rings back your phone.
If you are busy on another call when the held call recalls your
station, you hear two tone bursts of two beeps each, three
seconds apart, in your handset.
The call remains camped-on to your station indefinitely.
When you end the second call, the first call rings your station.
o To put the second call on hold
o Flash the hookswitch or press your recall button, then press #41.
o To go back to the original call
o Flash the hookswitch or press your recall button, then press #42.
o To return to the second call
o Terminate that original call. Then press #42 to retrieve the second call or wait for it to recall.
Strata CT Standard Telephone User Guide November 2001
13
Call Park Orbits
Features
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is
held). Anyone can retrieve the call from the orbit using the same or a different station. There are 20
General Park Orbits for the system and 1 Personal Park Orbit for each station.
Once you have parked a call in an orbit, you can:
o
o
o
Hang up and retrieve the parked call at a later time
Originate another call
Access a voice paging device to announce the parked call for pickup from another station
o To Park a call
1. While on a call, flash the
You hear dial tone.
hookswitch or press your
recall button.
2. Press #332.
3. Enter a General Orbit Number You hear a one second confirmation tone. The call is
(900~919) or [PDN].
parked at the orbit or to an assigned [PDN]. If an orbit
number is busy, enter another number.
4. Hang up.
Once the call is parked, you can make or receive other
calls.
Notes
o
If the parked call is not retrieved within a specified
time, the call rings back to your phone.
o
If your phone is busy when the parked call recalls,
you hear two tones of two short beeps, three seconds
apart. You can place the new call on hold and answer
the parked recall or end the second call and answer
the parked recall by hanging up. The parked call
remains camped onto your phone until you respond.
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Strata CT Standard Telephone User Guide November 2001
Features
Call Park Orbits
o To retrieve a Parked call from any station
1. Lift the handset.
You hear dial tone.
2. Press #332 and enter the
Orbit Number that you used
to park the call.
You are reconnected to the parked call.
o To park a call and page another station
recall button, press #331.
2. Enter the General Orbit
Number (900~919) or
[PDN].
The original call is now parked on the lowest vacant Orbit
Number or [PDN]. After you enter an Orbit Number, a
short burst of dial tone prompts you to enter the Page
access code.
3. Enter a Page Group or Zone
access code (see Tables 2
and 3 on Page 36).
4. Make your announcement
and include the Orbit
Number.
5. Hang up to free the paging
device.
If the parked call is not retrieved within a specified time,
the call rings back to your phone.
Strata CT Standard Telephone User Guide November 2001
15
Call Pickup
Features
Call Pickup
You can pick up a call that is ringing another station, a call placed on hold at another station, and other
types of calls with the Call Pickup feature.
1. Lift the handset and press
#5.
2. Press a Call Pickup code:
You are connected to the caller.
#2 + XXX (XXX=[PDN]/
[PhDN]
Pick up a call ringing or on hold at a specific Primary or
Phantom Directory Number [PDN] or [PhDN] (Release 3.1
and above).
#30
Pick up a telephone group page, internal call, or door
phone call ringing a station.
#35 ~ #38
9
Pick up an external page.
Pick up a ringing Exchange line.
Pick up an Exchange line on hold (Lines 1~200).
#7001~#7200
Pick up Calls to a Group
Stations may be assigned in system programming to Pickup Groups. As many as 20 groups can be
created to enable you to easily pick up incoming (new or transferred) or internal calls that are ringing
stations in your group or in other groups. You can belong to more than one group. See the System
Administrator for group assignments.
o To pick up a call that is ringing in your pickup group(s)
o Lift the handset, then press #5#34.
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Strata CT Standard Telephone User Guide November 2001
Features
Call Transfer with Camp-on
o To pick up a call that is ringing in another group
1. Lift the handset.
You hear dial tone.
2. Enter #5 + the group pickup
You are connected to the call after dialling the group
access code. If the called station belongs to more than
one group, any of the Group Pickup codes associated
with those groups will pick up the call.
access code (#320~#339).
Note These group pickup access codes can be entered
into a speed dial location for easier access.
Call Transfer with Camp-on
This feature enables you to transfer an outside call to a station that is either idle or busy.
o To transfer a call
1. While on an external call,
You hear dial tone.
flash the hookswitch or press
your recall button.
2. Dial the station number to
which the call will be
transferred.
3. If the station is idle, announce If you hear repetitive ringing after dialling, the call was
the call and hang up
made with Tone Signalling and you have to wait for the
called party to answer.
...or if the called station is
busy or does not answer, hang
up.
The call camps on to the busy station.
...or if the call rings back to
your phone, inform the caller
and repeat the procedure.
If the station does not answer within a predetermined
time, the call rings back to your phone and camp-on is
cancelled.
Strata CT Standard Telephone User Guide November 2001
17
Exchange Line Queuing
Features
...or, to reconnect to the
If the called party lifts the handset (or presses a [PDN]
transferred line before it is
answered, flash the
hookswitch or your recall
button again.
button on digital and electronic telephones) just before
you flash the hookswitch or press recall again, you will
enter a conference call.
Exchange Line Queuing
If all outgoing Exchange lines are busy, the Exchange Line Queuing feature will ring your telephone
when one is available.
o To set Exchange Line Queuing
1. If you hear busy tone after
dialling an Exchange line
access code, press 4.
Busy tone stops, followed by dial tone (2 secs.), then busy
tone resumes.
2. Hang up. (You can make
other calls while waiting for a
line to become available.)
3. Your telephone rings at a fast
rate when an Exchange line
becomes idle.
4. Answer within three rings to
prevent the callback from
being cancelled.
You hear Exchange dial tone. (If you hear busy tone, it
means the line has already been seized or has received an
incoming call. Your request is not cancelled. You will be
called again the next time a line becomes idle.)
5. Dial the desired telephone
number.
If the original call was made using LCR (dial 9), the
system automatically dials the number.
o To cancel Exchange Line Queuing
o Lift the handset and press #43.
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Strata CT Standard Telephone User Guide November 2001
Features
Conference and Tandem Calls
Conference and Tandem Calls
Standard Telephones and/or Voice Mail Auto Attendant Devices
Strata CT enables you to participate in a variety of conference calls:
o
o
o
Up to four stations (including your own) may be conferenced on internal lines.
Up to three stations (including your own) may be conferenced with one Exchange line.
Step 1: Make a Conference Call or Tandem Two Exchange Lines
1. While on either an external
You hear internal dial tone and the call is placed on hold.
call or internal call, flash the You will not hear the held party again until Step 4.
hookswitch or press your
recall button.
2. (Optional) If you want to
add an outside line, dial the
Exchange line access code;
otherwise proceed to Step 3.
See Table 1 on page 36 for Exchange line access codes.
You hear dial tone when the line is accessed. (Up to two
Exchange lines can be conferenced.)
3. Dial the telephone number
that you want to add to the
call.
4. If you hear a single tone,
voice announce the call and
ask the party to pick up
On internal calls, the new party must pick up the handset
or press a [PDN] button to participate in a conference call.
...or, if you hear ringing,
announce the call once the
party answers
...or, if the called station is
busy, you can flash the
hookswitch or press your
recall button to return to the
existing call.
Note If a called external number is busy, you must hang
up and re-initiate the call.
Strata CT Standard Telephone User Guide November 2001
19
Conference and Tandem Calls
5. If you are ringing an internal All parties are conferenced.
party, flash the hookswitch
or press your recall button
after the party answers
If only your telephone is connected with two parties on
external Exchange lines, you can exit the conference by
hookflashing or pressing recall again before you hang up.
(See “(Optional) Add More Callers to a Conference or
Tandem Call” on Page 20.) The external lines remain
connected.
...or if you are ringing an
outside line, you can flash
the hookswitch or press your
recall button before or after
While a conference is being set up, all outside parties are
held separately and cannot converse with each other.
Step 2: (Optional) Add More Callers to a Conference or Tandem Call
o For Conference calls: repeat If one of the stations hangs up on a two-station/two
substeps 1~4 of Step 1:
Exchange line conference call, the remaining station
“Make a Conference Call or maintains the conference.
Tandem Two Exchange
Lines” to add another party
to the conference.
...or for Tandem calls:
hookflash or press recall
again and hang up.
If only your telephone is connected with two parties on
external Exchange lines, you can exit the call to allow the
two external parties to continue talking.
Step 3: (Optional) Pick Up a Tandem Exchange Line Call
Note This step enables you to pick up a tandem Exchange-to-Exchange line call that was
established from your telephone.
o Go off-hook and dial
If your telephone has established more than one tandem
call, the call with the lowest line number is picked up.
#5#79.
20
Strata CT Standard Telephone User Guide November 2001
Features
Direct Inward System Access (DISA)
Direct Inward System Access (DISA)
Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones (push-button
dialling) can call in on Exchange lines programmed for DISA and dial stations or outgoing Exchange
lines without going through an attendant or operator.
o To make a Direct Inward Station call with DISA
1. From outside the system, call
the DISA Exchange line
phone number:___-______.
See the System
Administrator for this
number.
2. Listen for the repetitive
ringback tone signal,
followed by dial tone.
Try again if you hear busy
tone.
3. During the 10 secs. of dial
tone, make your call.
If a number is not dialled, the system automatically causes
the DISA Exchange line to ring at telephones as a normal
incoming call. Then, if the call is not answered within 15
seconds after the ringing starts it disconnects.
To call another station after completing a DISA station
call, the internal party must transfer you. Station Paging
and System Paging cannot be made on DISA calls.
4. If you hear busy tone, press
If the call is not answered after 6 rings or 24 seconds,
whichever occurs first, you hear busy tone.
.
*
5. When you hear dial tone, call
again.
Strata CT Standard Telephone User Guide November 2001
21
Direct Inward System Access (DISA)
Features
o To make an outgoing call with DISA
1. From outside the system, call
the DISA Exchange line
telephone number:___-
_____.
See the System
Administrator for this
number.
2. Listen for repetitive ringback The dial tone is present for 10 seconds to allow direct
access code. If a number is not dialled, the system
Try again if you hear busy
automatically causes the DISA Exchange line to ring at
tone.
telephones as a normal incoming call. Then, if the call is
not answered within 15 seconds after the ringing starts, it
disconnects.
3. Dial an Exchange line
number or line group access
code. See Table 1 on page
36.
4. If a DISA security code is
required (see the System
Administrator), dial the code
and listen for Exchange dial
tone.
If the correct code is not entered, the call is disconnected.
...or if a DISA security code
is not required, you hear
Exchange dial tone.
A timer tone plays (approximately four mins.) that both
parties hear after the call was made.
5. Press 0 to reset the timer for
four more minutes;
otherwise, the call
disconnects approximately
one min. after the tone.
6. Dial a telephone number.
22
Strata CT Standard Telephone User Guide November 2001
Features
Door Phones
Door Phones
You can call a door phone and monitor the immediate area surrounding the door phone. Only digital
and electronic telephone stations can be called by door phone users, but you can pick up these calls
when they are incoming by lifting your handset and dialling a pick up access code.
o To call/monitor a door phone
1. Lift the handset.
You hear dial tone.
2. Dial the door number:
Door Phone
Location
1A
1B
1C
2A
2B
2C
3A
3B
3C
4A
4B
4C
#151
#152
#153
#154
#155
#156
#157
#158
#159
#161
#162
#163
o To pick up a door phone call that is ringing another station
1. When you hear a door
phone call, lift the
handset.
Door phone calls ring from one to five times,
depending on system programming.
2. Press #5#30.
Strata CT Standard Telephone User Guide November 2001
23
Emergency Ringdown/Hotline Service
Features
Emergency Ringdown/Hotline Service
The Emergency Ringdown or Hotline Service feature enables standard telephones to automatically
ring a designated extension, after the ringdown timer expires, by going off-hook.
The Hotline Service feature is often used for telephones in hotel/motel lobbies. This same feature is
referred to as Emergency Ringdown in healthcare facilities, where it is used to assist callers who may
not be able to complete a call by dialling.
Note Electronic and digital telephones cannot perform this feature, but they can receive Hotline
Service or Emergency Ringdown from standard telephones.
o To make a hotline or emergency ringdown call
o Lift the handset off-hook.
The designated station will automatically ring after the
ringdown timer expires.
If a valid feature access code or DN is dialled before the
ringdown timer expires, automatic ringdown does not occur.
An example of an incoming
205 CALLING
Emergency Ringdown call to an
RINGDOWN
electronic or digital LCD telephone
is shown on the right. The calling [DN] and “Ringdown”
displays whether soft keys are ON or OFF.
Message Waiting
If your station is idle or busy on a call while another station tries to contact you, the calling station can
turn on the message waiting LED on your telephone. Your Message Waiting lamp flashes when there
is a message.
Up to four message waiting indications can be left at a station at any one time.
24
Strata CT Standard Telephone User Guide November 2001
Features
Message Waiting
o To answer a Message Waiting light
1. Lift the handset.
You hear dial tone.
2. Press #408.
Your phone rings the device that set the indication. If there
is no answer, hang up and try later. (The LED continues to
flash.)
3. If your telephone calls a busy The LED continues to flash.
station or there is no answer,
hang up and try later.
...or you can bypass this
message and listen to the next
message by going on-hook
and repeating Steps 1 and 2.
4. After receiving the message,
hang up.
If the Message Waiting LED continues to flash, you have
more messages—repeat Steps 1~3 to retrieve them.
o To cancel the Message Waiting light
1. Lift the handset.
You hear dial tone.
2. Press #409
The Message Waiting indication is cancelled.
Note If it was voice mail that lit your message waiting LED, it will automatically turn off your
LED as soon as you retrieve your messages.
Set Message Waiting On Other Telephones
After reaching a busy or unanswered telephone equipped with a Message Waiting indicator, you can
set a Message Waiting indication on the called telephone. A flashing lamp or LED at the called
telephone indicates a call is waiting. The station user can press the button associated with the flashing
LED or enter #408 to call you back.
o To set a message waiting indication on another telephone
1. If a called telephone station is A Message Waiting light is set at the station. If you are
busy or does not answer,
press 7.
calling a standard telephone, the telephone must have with
a message waiting light. All Toshiba digital or electronic
telephones have Message Waiting lights.
2. Hang up.
Strata CT Standard Telephone User Guide November 2001
25
Override Calls
Features
o To cancel the message waiting indication on another telephone
o Lift the handset and press You hear busy tone if the called station is busy, or you hear
#64 + XXX. (XXX =
station number with the
message light.)
repetitive ringing or a single tone if the called station is idle.
The Message Waiting indication on the station is turned OFF.
Override Calls
Busy Override enables you to send a tone to a busy station to indicate that a call is waiting. Any
station can initiate Busy Override. Off-hook Call Announce is another way to contact a busy station;
it lets you speak to a digital telephone user who is off-hook.
Busy Override or Off-hook Call Announce
o After reaching a busy
The busy station receives a tone signal, indicating a waiting
call.
station, press 2
...or to OCA, dial 21 or 12. If the busy station has the Off-hook Call Announce (OCA)
feature, then you can immediately talk to the called party.
Do Not Disturb (DND) Override
DND Override lets you send a tone to an idle station in the DND mode to indicate that a call is
coming in.
o After reaching a station in
The DND station receives a tone signal, indicating that a
call is coming in.
DND mode, press 2.
Note Your station must be programmed for this feature.
Note Executive Override and DND Override are optional features, enabled in system programming
26
Strata CT Standard Telephone User Guide November 2001
Features
Paging Announcements
Executive Override
Executive Override enables you to enter a conversation.
o After reaching a busy station, You can now enter the conversation. An optional tone
press 3.
signal can be heard by the called parties prior to your
entrance.
Note Your station must be programmed for this feature.
Paging Announcements
You can make page announcements to digital and electronic telephone speakers and external
speakers. Telephones are assigned to specific page groups in system programming. A page can be sent
to external speakers (all zones), if enabled in system programming.
1. Lift the handset.
You hear dial tone.
2. Enter a page access code.
See Tables 2 and 3 on Page 36.
3. Make your announcement in a
normal voice level and then
repeat the announcement.
4. Hang up when you have
completed your
announcement.
Repeat Last Number Dialled
This feature enables you to easily redial the last number called.
1. Lift the handset.
You hear dial tone.
2. Press ##.
The system automatically dials the last telephone number that
you entered.
Strata CT Standard Telephone User Guide November 2001
27
Speed Dial
Features
Speed Dial
Speed Dial enables you to call a telephone number by dialling a brief access code, instead of having to
dial the entire telephone number. There are two types of Speed Dial numbers: Station Speed Dial
numbers, which you can assign to buttons on your own station and System Speed Dial numbers,
which are assigned from the System Administrator’s station or an attendant console, but they can be
used by other stations.
Speed Dialling is not available on rotary telephones.
o To store a station speed dial number
1. Lift the handset.
You hear dial tone.
2. Press #66.
You hear a short tone.
3. Press #
.
*
4. Enter the access code where
you wish to store the
See Table 4 on page 37.
See Table 1 on page 36.
telephone number.
5. Dial the Exchange line
number access code to be
stored.
6. Enter the telephone number.
The number can be up to 20 digits, including the Exchange
line access code.
7. Press #.
You hear confirmation tone once the Exchange line access
code and the telephone number are stored. They will be
automatically dialled when you enter the Speed Dial
access code.
Repeat this procedure to replace the stored telephone
number with a new one.
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Strata CT Standard Telephone User Guide November 2001
Features
Tone/Voice First Signalling
o To make a call with a station or system speed dial code
1. Lift the handset.
2. Press #
You hear dial tone.
Dial tone continues.
.
*
3. Dial a Speed Dial access
code.
Dial tone continues while you enter the access code. See
Table 4 on page 37. The system automatically dials the
telephone number assigned to this code.
Tone/Voice First Signalling
Your Strata CT system may be set for Tone Signalling or Voice First Signalling as the standard
internal call signalling method for calls to digital and electronic telephones. The Tone Signal consists
of repetitive ring tones, while the Voice First Signal consists of a tone burst followed by the caller’s
voice. Standard telephones always ring with Tone Signalling, no matter what the system signalling
method. When you initiate a call, you can change to the alternate signalling method.
o To change the signalling mode
1. Call an internal digital/
electronic telephone.
If the signalling mode is set for Voice First Signalling, you
hear a single tone burst followed by the caller’s voice or
sounds from the surrounding area of the called telephone.
If the signalling mode is set for Tone Signalling, you hear
repetitive ringback tone.
2. To change the mode, press 1. Ringing stops and you hear a tone burst if you changed
from Tone Signalling to Voice First Signalling. You can
converse after the tone burst.
The call rings the called station if you changed from Voice
First Signalling to Tone Signalling.
Strata CT Standard Telephone User Guide November 2001
29
Tone/Voice First Signalling
Features
30
Strata CT Standard Telephone User Guide November 2001
Using the Toshiba Stratagy Voice Mail
Systems
2
This chapter explains how to program your telephone for Call Forward and message retrieval when
using a Toshiba StratagyVoice Mail System with your Strata CT system.
Refer to the appropriate Toshiba Voice processing user guide for more information.
Setting Call Forward
You can program your telephone to forward to the Toshiba Stratagy Voice Mail System to answer
your calls when you are busy or not available.
Voice Mail Identification Code
To direct forwarded calls to your mailbox—your personal storage space for voice messages—and to
ensure that callers receive your personal greeting, you must store a Voice Mail (VM) Identification
(ID) code once for your telephone Intercom Number.
Strata CT Standard Telephone User Guide November 2001
31
Setting Call Forward
Using the Toshiba Stratagy Voice Mail Systems
o To store the voice mail ID code
1. Go off-hook.
You hear dial tone.
2. Press #656.
You hear confirmation tone. #656 is the access code for
setting the Voice Mail Call Forward digit sequence. This
code does not forward calls to the Voice Mail system.
3. Press 91.
4. Enter your mailbox number.
This could be the mailbox number for your Directory
Number.
5. Press #.
You hear confirmation tone. The VM ID code is
automatically sent to the Voice Mail system whenever
calls to your telephone are forwarded to it.
Note Steps 1~5 are required for the initial storage of
VM ID code to the Toshiba StratagyVoice Mail
system. Once programmed, these digits remain in
memory until changed. Repeat Steps 1~5 to
change the code.
o To cancel the voice mail ID code
1. Go off-hook.
3. Press #.
You hear dial tone.
You hear confirmation tone.
You hear confirmation tone. The ID code is cancelled.
Call Forward To Toshiba Voice Systems
By setting Call Forward to the Toshiba Stratagy Voice Mail System on your telephone, information
about the call will automatically be sent to the Voice Mail system, so that the callers who call your
telephone and call forward to voice mail will be automatically connected to your voice mail box. (See
“Call Forward” on Page 8 for instructions on using this function.)
32
Strata CT Standard Telephone User Guide November 2001
Using the Toshiba Stratagy Voice Mail Systems
Voice Mail Message Retrieval
Voice Mail Message Retrieval
You can program your telephone to automatically retrieve your voice mail messages.
o To program your telephone to retrieve messages
1. Go off-hook.
You hear dial tone.
2. Press #657.
You hear confirmation tone. #657 is the access code for
setting the Voice Mail message retrieval digit sequence. This
code does not forward calls to the Toshiba Stratagy Voice Mail
system.
3. Press 92.
4. Enter your mailbox
number plus your
security code.
By storing your security code, you avoid having to enter your
code every time you access your mailbox; however, this will
also allow anyone to retrieve your messages from your phone.
If a security code is not desired, do not include it.
5. Press #.
You hear confirmation tone.
o To retrieve messages
o When the Msg Lamp
The Voice Mail System is called and you are automatically
flashes, go off-hook and connected to your Voice Mail box.
press #408.
If you have multiple messages from other telephones, go on-
hook and then repeat this step to skip the next message.
Note Your phone must be programmed to retrieve messages
per the previous steps.
Strata CT Standard Telephone User Guide November 2001
33
Voice Mail Message Retrieval
Using the Toshiba Stratagy Voice Mail Systems
34
Strata CT Standard Telephone User Guide November 2001
Access Codes
A
This appendix contains access codes for outside Speed Dial numbers, Exchange lines, Paging Group
and Paging Zone Codes.
Exchange Line Access Codes
Exchange lines are used when you dial an outside number. If your telephone does not have a CO or
Line button, you can enter the appropriate code listed in Table 1 to access an outside line. See your
System Administrator for the code which applies to your telephone.
Strata CT Standard Telephone User Guide November 2001
35
Paging Access Codes
Using the Toshiba Stratagy Voice Mail Systems
o To access a line
o Press [PDN] + Exchange Line Access Code
Table 1
Exchange Line Access Codes
Processor
Exchange Line Access Codes
9 or 801~808 or #7001~#7032
9 or 801~816 or #7001~#7120
9 or 801~816 or #7001~#7200
B1CU
B2CAU/B2CBU, B3CAU/B3CBU
B5CAU/B5CBU
Notes
o
In some systems, 9 accesses a general group code, an outside line, or Least Cost Routing (LCR). System
users are required to dial 9 in order to access an outside line. If you press 9 in a system programmed with
LCR, you may not hear internal dial tone, depending on system programming.
o
o
#7001~#7200 accesses individual lines 1~200, respectively.
Paging Access Codes
Your telephone can be assigned to page group(s). Telephones can be a member of more than one
group and each group can have as many as 120 stations. Station users can access each group
separately by dialling an access code (Tables 2~3).
o To enter a paging group access code
o Press [PDN] + Access Code.
Table 2
Paging Groups
Paging Group
Access Code
#311
Paging Group
Station Group E
Station Group F
Station Group G
Station Group H
Access Code
#315
Station Group A
Station Group B
Station Group C
Station Group D
#312
#316
#313
#317
#314
#318
Note If you are storing onto a Speed Dial code, enter 44 in place of #.
36
Strata CT Standard Telephone User Guide November 2001
Using the Toshiba Stratagy Voice Mail Systems
Speed Dial Access Codes
Table 3
External Paging Zones
External Paging Zone
Access Code
External Paging Zone
Access Code
All processors
Paging
Paging
#30
#39
All Call Page Zone
All Call, External Page Zone
B1CU, B2CAU/B2CBU & B3CAU/B3CBU
Zone A
Zone B
#35
#36
Zone C
Zone D
#37
#38
B5CAU/B5CBU
Zone A
Zone B
Zone C
Zone D
#351
#352
#353
#354
Zone E
Zone F
Zone G
Zone H
#355
#356
#357
#358
Speed Dial Access Codes
The number of station and system speed dial numbers available to you depends on the size of your
company’s telephone system. Check with your System Administrator to find out which codes apply to
your system.
Once you store a telephone number on any of the codes listed below, you can dial the number by
entering the code, such as 10 (see Table 4.)
*
Table 4
Speed Dial Access Codes
Telephone System Size
Station Speed Dial Codes
System Speed Dial Codes
Small System
B1CU
100~139
200~999
Medium System
B2CAU/B2CBU & B3CAU/B3CBU
100~139
100~139
200~999
200~999
Large System
B5CAU/B5CBU
Strata CT Standard Telephone User Guide November 2001
37
Speed Dial Access Codes
Using the Toshiba Stratagy Voice Mail Systems
38
Strata CT Standard Telephone User Guide November 2001
Notes to Users
Step 1: Safety Approval
Toshiba Information System (U.K.) Ltd declare that the Strata CT complies with the EEC’s LVD
directive, (Directive No. 73/23/EEC). The product has been assessed and found to comply with
EN60950:2000.
The notes listed below form part of the products compliance with the aforementioned European
Norm.
1-1. The system, PCOU/RCOU/RCOS unit, must be earthed. The earth connection must be
hardwired to a main distribution point. The main cabinet must be earthed.
1-2. Table A1 below identifies and classifies the ports available on the system:
Table A1
Type of Circuit
(EN60950
Classification)
Port Location
Power Supply
Port Description
For connection of external 24 volt batteries.
For connection of external Music-on-Hold source
SELV
BPSU672F
SELV
Processor Boards:
B1CU1F,B2CAU1A,
B3CAU1A, B5CAU1A
SELV
SELV
TNV3
TNV3
TNV3
PDKU2A
For connection of Toshiba propriety terminals.
For connection of Toshiba Visually Handicapped Console terminals.
For connection of approved 2 wire devices.
PEKU2F
RSTU1F
RSTU3F
For connection of approved 2 wire devices.
PCOU2F/PCOUS2F
For connection to PTO provided Loop Call Unguarded Clear
exchange lines.
TNV3
RCOU3F/RCOS3F
For connection to PTO provided Loop Call Unguarded Clear
exchange lines.
Strata CT Standard Telephone User Guide November 2001
39
Safety Approval
Notes to Users
Table A1
(continued)
Type of Circuit
(EN60950
Classification)
Port Location
RBSU2A
Port Description
TNV1
2 Cct ISDN2, (CTR3), Basic Rate I/F. For connection to euro-ISDN
services.
TNV1
RBSU1A
2 Cct ISDN2, (CTR3), Basic Rate I/F. For connection to euro-ISDN
services.
TNV1
TNV1
RBSS1A & RBSS2A
RPTU1F
2 Cct ISDN2, Basic Rate I/F. For connection to euro-ISDN services.
1ccts ISDN30, (CTR4), primary rate I/F> For connection to euro-
ISDN services.
TNV2
TNV2
SELV
SELV
PACU2F
PEMU2F
PEPU2A
PIOU2A
4Cct AC15 Private Circuit I/F, (CTR17). For connection to PTO
Private Circuit services.
4Cct AC15 Private Circuit I/F, (CTR17). For connection to PTO
Private Circuit services.
Contains various ports for connection of audio paging amplifiers, dry
relay contacts to control external equipment.
Contains various ports for connection of audio paging amplifiers, dry
relay contacts to control external equipment,two RS232 ports for
connection to PCs or printers.
SELV
PIOUS2A
Contains various ports for connection of audio paging amplifiers, dry
relay contacts to control external equipment,two RS232 ports for
connection to PCs or printers.
SELV
SELV
RSIU1A
RSIS1A
Serial port board, (1 x V24), for programming/Call Logging.
Serial port board, (1 x V24), for programming/Call Logging. Fits on
RSIU1A.
SELV
SELV
RRCU1A
Optical interface board for connecting remote cabinets.
Headset ports on any of the range of key telephones.
EKT and DKT
Any peripheral apparatus connected to the above ports must have the same EN60950 classification.
ie.
o
SELV ports must only be connected to SELV type ports.
TNV ports must only be connected to TNV type ports.
o
1-3. The system must hardwired into a switched fused spur, this spur must be installed in
accordance with 16th edition of the IEE wiring regulations, aka BS7671:1992.
1-4. Environmental Installation details.
The Strata CT is designed to work within the following environmental conditions:
40
Strata CT Standard Telephone User Guide November 2001
Notes to Users
EMC Compliance
o
o
Operating temperature 0oC to 40oC
Humidity 20% to 80%
1-5. Lithium Batteries
Warning!
All service personnel are informed that Lithium type battery cells are fitted to the
following units - B1CU1F, B2CAU1A, B2CBU1F, B3CAU1A, B3CB1F, B5CAU1A, B5CBU1F.
In accordance with safety requirements you are advised that in the event of these cells
going faulty, the entire unit must be returned to Toshiba Information Systems for correct
disposal. Under no circumstances must the cells be removed or replaced.
Step 2: EMC Compliance
Toshiba Information Systems (U.K.) Ltd declare that the Strata CT complies with the EEC’s EMC
directive, Directive No. 89/366/EEC as amended by directive 92/31/EEC. The product has been
assessed and found to comply with the following generic standards, in the present absence of any
product specific standards:
o
EN55022:1998, (Emissions)
EN52024:1998 (Immunity)
o
The notes listed below form part of the products’ compliance with the aforementioned European
Norm.
To ensure EMC compliance the system must installed in accordance with the instructions in the
“Installation and Maintenance” manual. In order to maintain compliance any shielded cables supplied
and/or ferrite suppression cores must be used.
Equipment details
Base Cabinet Dimensions:
Expansion Cabinet Dimensions:
Height - 296mm
Width - 672mm
Depth - 270mm
Height - 254mm
Width - 672mm
Depth - 270mm
Weight - 14.1kg (fully equipped)
Weight - 14.1kg (fully equipped)
Warning!
This is a Class A product. In a domestic environment this Product may cause radio
interference in which case the User may be required to take adequate measures
Strata CT Standard Telephone User Guide November 2001
41
Type Approval
Notes to Users
Step 3: Type Approval
Toshiba Information Systems (UK), Ltd, (TIU), hereby declares that the Strata CT product complies
with the requirements of the EC Directive 1999/5/EC, (aka Radio & Telecommunications Terminal
Equipment directive). A manufacture’s Declaration under this Directive allows connection to the
relevant Public Network Services and the right to place the Product on the market.
The Strata CT is classified as “Call Routing Apparatus” it is intended to be connected to the various
Public Telecommunications Network Services for the purpose of generating and terminating “calls”.
Table A2 below lists the intended purposes of all the system interfaces.
Table A2
Interface Type
Network Service
Analogue Loop Calling Unguarded Lines
PCOU2F/RCOU3F/RCOS3F
RPTU1F
Euro ISDN30 service. Approved to CTR 4.
RBSU1A & RBSU2A
PACU2F
Euro ISDN2 service. Approved to CTR 3.
Analogue 4 wire Private Circuits, uses AC15 signalling. Approved to TBR 17.
Analogue 4 wire Private Circuits, uses DC5 signalling. Approved to TBR 17.
PEMU2F
The system must be installed in accordance with BS6701 parts 1 and 2, the latest issue shall apply.
Toshiba Information Systems claim approval to OFTEL general variation NS/V/1235/P/100020. The
information contained in this paragraph supports Toshiba’s claim:
The following features require the interconnection of 2 or more exchange lines.
o
o
o
o
Multi-party conferencing
Call Forward External*
Translation of Un-used Extension numbers*
DISA*
*Warning! These features can allow an Incoming callers access to an outgoing exchange line. There is
an engineering programming parameter which can disable these features. In addition the
DISA feature can be “password” protected. USERS SHOULD BE AWARE THAT THESE
FEATURES CAN BE USED FOR FRAUDULENT PURPOSES. Please consult your supplier
to ensure any necessary security measures are enabled.
42
Strata CT Standard Telephone User Guide November 2001
Notes to Users
Network Planning Information
Step 4: Network Planning Information
4-1. Strata CT Tone Plan.
Table A3 below lists the characteristics of the tones and signals used in Strata CT.
Table A3
Tones/Signal to:
Frequency
Cadence
Meaning
Call on Hold
Exchange Line
DKT
Music On Hold
N/A
500/640Hz
1s On 3s Off
1s On 3s Off
1s On 3s Off
1s On 3s Off
1s On 3s Off
I/C PSTN call Opt.1.
I/C PSTN call Opt.2.
I/C PSTN call Opt.3.
I/C PSTN to Busy DKT
I/C Int call
Call from D/phone A
Call from D/phone B
Call from D/phone B
Busy/DND Override
modul.10Hz
1300/1780Hz
modul.10Hz
860/1180Hz
modul.10Hz
2000Hz mod by 10Hz 0.6s On 1000Hz/0.6s 800Hz
500Hz
1000/800Hz
1000/800Hz
660/500
0.6s On 1000Hz/0.6s On 800Hz
0.7s On 660Hz/0.7s On 500Hz
1s On 3s Off
2000Hz
2 Wire extns
20Hz
1s On 3s Off
80 or 160mS
80 or 160mS
80 or 160mS
0.9 ON/0.1s Off
Ring Signal
DTMF A
DTMF D
DTMF B
MWI Signal
Voice Mail Answer
Voice Mail Disconnect
Voice Mail Recall
Message Waiting Signal
Tie Lines
400Hz
0.375s On/0.375s Off
Continuous
0.4 On/0.2s Off/0.4s On/2s Off
0.375s On/0.375s Off
Extension Busy
Dial Tone
Ring Tone
350/440Hz
400/450Hz
400HZ
Delay Busy Tone
DISA calls
400Hz
0.375s On/0.375s Off
Continuous
0.4 On/0.2s Off/0.4s On/2s Off
0.375s On/0.375s Off
Extension Busy
Dial Tone
Ring Tone
350/440Hz
4000/450Hz
400Hz
Delay Busy Tone
Internal general
350/400Hz
400/450Hz
400Hz
400Hz
400Hz
Continuous
Dial Tone
Ringing Tone
Extension Tone
NU/Reorder Tone
Executive override
0.4 On/0.2s Off/0.4s On/2s Off
0.375s On/0.375s Off
0.375s On/0.375s Off
1s On
Strata CT Standard Telephone User Guide November 2001
43
Network Planning Information
Notes to Users
4-2. System Port to Port losses.
Table A4 below lists the various “typical” transmission gains/losses when inter-connecting the
various port types.
Table A4
PCOU2F/
RCOU3F/
RCOS3F
Sys Port Type
RBSU1A
RPTU1F
PEMU2F
PACU2F
RSTU3F
to fm
to
fm
to
fm
1.9
0
to
fm
1.9
0
to
fm
to
fm
PCOU2F/RCOU3F/RSOS3F
RPTU1F
3.7
1.9
1.9
3.1
3.7
1.8
1.8
3.2
1.8
0
1.8
0
3.1
3.2
-0.7 -1.5
RBSU2A
0
0
0
0
PEMU2F
1.3
1.3
1.3
1.3
2.6
2.6
-2.0 -2.0
PACU2F
-0.7 -1.5 -3.4 -2.5 -3.4 -2.5 -2.0 -2.0 -6.0 -6.0
_0.5 -1.0 -2.4 -2.8 -2.4 -2.8 -1.1 -1.5 -5.9 -6.2 -5.2 -5.2
RSTU3F
-Values indicate a transmission loss.
4-3. Loudness Rating.
The table below lists the measured loudness rating of the Toshiba proprietary terminals.
SLR and RLR @ 0km PSTN. (All values are +/-dB)
Table A5
System Port Type
PDKU2F ITS-A
RLR
SLR
1dB
6dB
PCOU2F/RCOU3F/RSOS3F
-5dB to -16dB
2dB to -10dB
RPTU1F/
RBSU1A/
TBSU1A
PEMU2F
PACU2F
4dB
8dB
-2dB to -14dB
0dB to -9dB
44
Strata CT Standard Telephone User Guide November 2001
Index
conference calls 19
A
about this book
D
conventions iv
related documents v
access codes 35
direct inward system access ( DISA) 21
do not disturb (DND) 6
do not disturb (DND)
override 26
account code calls 4
answering 3, 4
attendant console calling 7
automatic callback (ACB) 6
door phones 23
E
B
emergency
busy override 26
call to a console 7
override of forced account code 5
ringdown 24
exchange line
access codes 35
queuing 18
exchange-to-exchange line calls (tandem) 19
executive override 27
external paging zones 37
C
call
hold 13
park orbits 14
pickup 16
transfer with camp-on 17
call forward 8
external 9
F
to voice mail 31
calling
flash an exchange line 2
flash the hookswitch 2
forced account codes 4
internally 3
outside 3
Strata CT Standard Telephone User Guide November 2001
45
access codes 37
H
hold 13
hotline service 24
T
tandem exchange line call 19
tone/voice first signalling 29
transfer 17
I
integrated services digital networking (ISDN) 3
V
L
verified account codes 5
voice mail 31
Least Cost Routing (LCR) 18
message retrieval 33
voluntary account codes 5
M
message waiting 24
other telephones 25
O
override 26
busy 26
do not disturb 26
forced account code 5
P
paging announcements 27
paging group codes 36
park and page 15
park calls 14
pickup calls 16
R
repeat last number dialled 27
ringing patterns 2
S
speed dial 28
46
Strata CT Standard Telephone User Guide November 2001
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