VTech Cordless Telephone MI6807 User Manual

Table of contents  
Getting started                                             3  
Parts checklist                                           3  
Installation                                                 4  
Install handset battery                                   4  
Connect power to handset charger                     5  
Check battery indicator                                 6  
Belt clip                                                  6  
Registration                                                7  
To register a handset                                   7  
To de-register all handsets                              8  
Handset layout                                             9  
Handset icons                                         ꢀ0  
Handset LEDs                                         ꢀ0  
Basic operation                                           ꢀꢀ  
Telephone Settings                                      ꢀꢀ  
Handset main menu                                   ꢀꢀ  
Settings                                               ꢀꢀ  
Sounds                                                 ꢀ2  
Display                                                 ꢀ2  
Ringer volume                                         ꢀ2  
Directory                                                 ꢀ3  
Store a new entry                                     ꢀ3  
Characters by number                                 ꢀ4  
Review and dial entries                               ꢀ4  
Edit a directory entry                                  ꢀ5  
Delete a directory entry                               ꢀ5  
Caller ID                                                 ꢀ6  
Caller ID - call waiting ID                              ꢀ6  
Review caller ID                                       ꢀ7  
Store caller ID in your directory                       ꢀ7  
Dial from caller ID                                     ꢀ9  
Delete a caller ID entry                               ꢀ9  
Handset operation                                       20  
Making calls                                           20  
Answering calls                                       20  
Flash function                                         20  
Handset volume                                       20  
Redial                                                 20  
Mute                                                   2ꢀ  
Intercom                                               2ꢀ  
Call forward                                           22  
Call transfer                                           23  
Conference call                                       23  
Troubleshooting                                         24  
Maintenance                                             3ꢀ  
Warranty                                                 3ꢀ  
Important safety instructions                             32  
FCC, ACTA and IC regulations                          33  
The RBRC® seal                                         35  
Technical specifications                                 36  
Index                                                     37  
 
Getting started  
Parts checklist  
  Charger  
2  Handset  
3  Belt clip  
4  Charger adapter  
5  Battery  
Important!  
Before using  
this telephone,  
you must read  
Important  
safety  
instructions on  
pages 32-33  
6  User’s manual  
To purchase replacement  
batteries, visit our website at www  
vtechphones com or call VTech  
Communications,Inc at(800)595-  
95ꢀꢀ  In Canada, contact VTech  
Telecommunications Canada  
Ltd  at www vtechcanada com or  
ꢀ(800)267-7377  
  Charger  
2  Handset  
4  Charger adapter  
3  Belt clip  
6  User’s manual  
5  Battery  
3
 
Installation  
Install handset battery  
  Align the two holes in the plug with  
the socket pins, then snap the plug  
into place  
2  Place the battery in the compartment with  
the wires in the upper right corner  
3  Replace cover by sliding it upwards until  
• Use only the  
provided VTech  
battery or  
equivalent  
• Place the  
handset in  
it clicks into place  
its handset  
charger when  
not in use to  
ensure optimum  
performance  
 
3
4
 
Installation  
Connect power to handset charger  
Choose the location for your handset charger, and plug charger adapter into an electrical outlet not  
controlled by a wall switch  
Connect the  
charger adapter  
to the underside  
of the handset  
charger as  
illustrated  
Plug the AC  
adapter into an  
electrical outlet  
not controlled by a  
wall switch  If the  
battery has not  
been charged,  
place the handset  
in the handset  
charger, and allow  
it to charge for at  
least ꢀ6 hours  
Use only the  
VTech charger  
adapter provided  
with your  
telephone  
You can keep the  
battery charged  
by returning the  
handset to the  
charger or the  
base unit after  
each use  
5
 
Installation  
Check battery indicator  
If you see WARNING CHECK BATTERY! on the handset display, it indicates one of the following:  
If the telephone  
will not be used for  
a long period of  
time, remove the  
battery to prevent  
possible leakage  
If you have any  
trouble installing  
the telephone,  
  There is no battery in your handset  You need to install the supplied battery into your handset (see  
Install handset battery section on page 4 )  
2  The battery needs to be replaced  
3  The battery has been installed incorrectly  Please reinstall (see Install handset battery) and/or  
see the diagram in the battery compartment of the handset  
When in LOW BATTERY mode, the keypad sounds, backlighting and speakerphone features will not  
work  When the battery has been charged, these features will return to their normal function  
please refer to the  
troubleshooting  
section near the  
end of this manual  
Belt clip (optional)  
To attach  
To remove  
6
 
Registration  
To register a handset  
When first purchased, all accessory handsets show NOT REGISTERED  
on the screen  To register a handset:  
  Place the handset in a charger which is connected to the power  
socket  If PRESS FIND HNDST 4 SEC ON BASE does not appear  
on the screen after a few seconds, lift up handset and place in the  
charger again  
The handset  
number is used  
as the extension  
number  
NOT REGISTERED  
When first  
purchased, the  
new handsets  
need to be  
charged for five  
minutes before  
registering to the  
telephone base  
PRESS FIND HNDST  
4 SEC ON BASE  
2  On the telephone base:  
• Press and hold FIND HANDSET for four seconds  
• Release FIND HANDSET once the IN USE light comes on  
on mi6866 telephone base  
Four  
seconds  
later:  
If the registration  
is not successful,  
lift all handsets  
out of their  
charger and  
place them back  
in the charger  Try  
the registration  
process again  
on mi6879 telephone base  
Four  
seconds  
later:  
After a while the handset will emit a series of tones, and the newly registered handset will be  
assigned the lowest extension number not previously assigned to another system handset (ꢀ-4)  
when successfully registered  Repeat steps ꢀ and 2 if the new handset does not successfully  
register to the telephone base within two minutes  
7
 
Registration  
To de-register all handsets  
If you are replacing a handset on a system which already has the  
maximum number of registered handsets, or if you wish to change the  
designated handset number of your registered handsets, you must  
first de-register the handsets, then re-register all handsets.  
If the  
de-registration  
process does not  
work, you may  
need to reset  
the system and  
try again  To  
reset, pick up  
the handset and  
press the TALK  
button  Press  
the OFF button  
and place the  
handset back  
into the charger  
  Press and hold FIND HANDSET on the main telephone base for  
ꢀ0 seconds  
2  When the IN USE light starts to flash, release the FIND HANDSET  
button  
3  Pressing and releasing FIND HANDSET again will de-register all  
handsets and the IN USE light will be off  
4  All handsets will show NOT REGISTERED.  
NOT REGISTERED  
8
 
Handset layout  
  Earpiece  
2  Caller ID/scroll down  
3  Headset jack (2 5mm)  
4  Talk/Flash  
5  Dialing keys (0-9, *, #)  
6  Redial/Pause  
7  Mute/Remove  
8  LCD Display  
9  Menu/Select  
ꢀ0  Directory/scroll up  
ꢀꢀ  Volume  
8
9
ꢀ2  Off/Clear  
2
3
ꢀ3  Speaker  
ꢀ4  Intercom  
ꢀ0  
ꢀꢀ  
ꢀ2  
ꢀ3  
4
5
ꢀ4  
6
7
9
 
Telephone settings  
Handset icons  
Icon  
Description  
• The microphone is muted  
NEW  
• Displayed when viewing a missed call that has not been reviewed  
• The handset ringer is off  
• Low battery indicator or charging indicator  
• Flashes to indicate that there are new voicemail messages  (Service  
must be subscribed from your telephone company )  
• Displayed when using a headset with your handset  
Handset LEDs  
LED  
Description  
• On when handset speakerphone is in use  
ꢀ0  
 
Telephone settings  
Handset main menu  
Enter the main menu options on the handset by pressing MENU  Press the  
or  
to select from  
the six menu items described below  
Directory (  
Enter and retrieve up to 50 names and telephone numbers  
Call log (  
Review caller ID data, select and dial from the caller ID data   
Settings (  
Change the language of the menu prompts, set dial type and time, clear voicemail  
Sounds (  
Select ringer tone, turn key tone on or off  
Display (  
Choose from the five preset images used as wallpaper or adjust the screen contrast.  
Ringer volume (  
)
)
)
)
)
)
Adjust ringer volume or turn ringer off  
Use the or to reach the desired menu option, then press MENU/SEL to select  
Settings(  
)
With this icon highlighted, press MENU then press or to reveal the following menu:  
Language – This option allows you to change the screen prompts to English, Spanish or French  
Dial type - This option allows you to select tone or pulse dial  
ꢀꢀ  
 
Telephone settings  
Clock setting - This option allows you to adjust the time displayed on the idle screen  
Clear voicemail - This option allows you to turn the voicemail indicator off  
When the  
Sounds (  
)
telephone is  
ringing, pressing  
OFF will  
Ringer melody - This option allows you to select one of the ꢀ0 (0-9) different ringer tones for  
incoming calls  
temporarily mute  
the ringer  
Key tone - This option allows you to turn the key tone on or off  
Display (  
)
Wallpaper - This option allows you to set a wallpaper image  Select WALLPAPER in the main menu,  
then use or to view the five available images. Once you have selected the image, press SEL  
and you will hear a confirmation tone.  
Contrast - This option allows you to adjust the handset screen contrast  
Ringer volume (  
)
This option allows you to adjust the ringer volume or turn the ringer off  
ꢀ2  
 
Directory  
Your telephone can store up to 50 entries (numbers with names) in memory  Each memory location  
can hold up to 32 digits for the number and ꢀ6 characters for the name  
All handsets  
share a common  
directory stored  
in the telephone  
base  Entries in  
one handset are  
available on all  
handsets, and if  
a directory entry  
is deleted, it will  
disappear from all  
handsets  
• While entering  
numbers,  
press and hold  
REDIAL/PAUSE  
to add pauses if  
necessary  
Store a new entry  
• Press MENU/SEL on the handset  
• With DIRECTORY highlighted, press SEL  
DIRECTORY  
• Press  
to select STORE  Press SEL  
ENTER NUMBER  
800-595-9511\  
• You will be prompted to ENTER NUMBER  Use the dialing keys to  
enter the number to be stored in the directory  Press MUTE/REMOVE  
to backspace and make corrections  Press SEL when finished  
entering the telephone number  
DIRECTORY  
ENTER NAME  
• You will then be prompted to ENTER NAME  Use the dialing keys to  
spell the name (see the next page)  Press SEL  
\
• A confirmation tone will sound, and the new directory entry will briefly  
be displayed  
DIRECTORY  
LIST FULL  
If there is a  
duplicated  
number in the  
directory, the  
display will  
show: ALREADY  
SAVED  
If the directory is full, the handset will display LIST FULL  
If you wish to store a number from the redial memory into the directory,  
press REDIAL/PAUSE then  
or  
to scroll to the desired redial  
number from memory  Press SEL  
ꢀ3  
 
Directory  
Characters by number  
Pressing any key causes different characters to be displayed in the following order:  
Number of times to press  
Key  
2
3
4
5
6
7
&
c
f
8
9
#
,
-
 
1
2
3
4
5
6
7
8
9
0
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
a
d
g
j
b
e
h
k
n
p
u
w
i
L
O
R
V
Y
l
M
P
T
m
7
t
o
q
v
x
r
s
z
W
0
9
y
?
!
/
(
)
@
Space  
#
Review and dial entries  
• Press MENU; with DIRECTORY highlighted, press SEL  With  
REVIEW in the first line, press SEL  
ꢀ4  
 
Directory  
-OR-  
With the handset idle, press to enter the directory. The first directory  
entry will be displayed  
• Scroll through the directory entries using  
and  
or enter the first  
character of the name to be searched (using the digit keys)  Continue  
pressing the or scroll keys until you reach the desired entry  
• Press  
or SPEAKER to dial the number  
Edit a directory entry  
• Follow the steps in Review and dial entries (pages ꢀ4) to reach the  
entry to be edited  
• Press SEL to enter number edit mode  
DIRECTORY  
ENTER NUMBER  
• Press and release MUTE/REMOVE to backspace, then press the  
digit keys to correct the number  Press and hold REDIAL/PAUSE to  
add pauses if necessary  
800-595-9511\  
• Press SEL  
• Press MUTE/REMOVE to backspace and use the digit keys to enter  
the correct name  
• Press SEL. A confirmation tone will sound.  
DIRECTORY  
ENTER NAME  
VTECH COM\  
Delete a directory entry  
• Follow the steps in Review and dial entries (pages ꢀ4) to reach the entry to be deleted  
• Press MUTE/REMOVE to delete the entry. A confirmation tone will sound.  
• The handset will then advance to the next entry, if any  
ꢀ5  
 
Caller ID  
Caller ID - call waiting ID  
Due to regional  
incompatibilities,  
CID information may  
not be available  
for every incoming  
call  In addition,  
the callers may  
intentionally block  
their names and/or  
telephone numbers  
from being sent  
These are  
Your telephone is capable of displaying the number of the caller before  
the call is answered (caller ID or CID)  If the number is already in the  
directory, the name of the caller will also be displayed  Your telephone  
can hold up to 50 CID entries  
HANDSET 1  
5 MISSED CALLS  
• The handset display informs you when there are calls not answered by  
a system handset  These are missed calls  If you answer a call before  
the information appears on the screen, it will not be in the caller ID  
log  
11:29AM  
subscription  
services provided  
by most regional  
telephone  
companies  You  
must subscribe  
to these services  
to enjoy the  
• After all missed CID records are reviewed, the screen will show:  
HANDSET 1  
11:29AM  
• The NEW icon in the lower left corner indicates the call has not yet  
been reviewed  
benefits of these  
features  If you do  
not subscribe to  
CID services, you  
can still use your  
telephone and the  
other features it  
offers  
Your telephone can also display the name and number of the call waiting caller, (call waiting caller ID,)  
so you can decide whether to answer the incoming call, or continue with the current conversation  
ꢀ6  
 
Caller ID  
Review caller ID  
You can enter caller ID review mode by pressing  
when the  
Press OFF any  
time to exit the  
caller ID log  
All handsets  
share a common  
caller ID log  
handset is idle, and the handset will enter caller ID review mode  
-OR-  
CALL LOG  
With the handset idle (off), press MENU  
Press to scroll to CALL LOG  
and to scroll through the call log entries  
• Press SEL  Use  
stored in the  
When the beginning or the end of the call log is reached, a  
double beep will sound  
• If the call log is full, the oldest entry is deleted to make room for  
the new call  If the call log is empty the following message is  
displayed when you try to review CID records:  
telephone base  
If a call log entry  
is deleted, it will  
disappear from  
all handsets  
CALL LOG  
CALL LOG EMPTY  
Store caller ID in your directory  
• Follow the steps in Review caller ID (above) to find the record  
to be stored  
• The telephone number in the caller ID log is sent by the  
telephone company  You may have to dial the number differently  
Press the # key repeatedly to see the different dialing options  
You can add or remove the initial ꢀ and/or the area code  The  
various dialing options are:  
CALL LOG  
595-9511  
1-595-9511  
800-595-9511  
1-800-595-9511  
• Press SEL to store the displayed number  
• If the caller ID record contains both name and number, the name  
and number will be stored after pressing SEL.  
• If the record does not contain a name, you will be prompted to  
EDIT NAME and the screen will show:  
DIRECTORY  
ENTER NAME  
VTECH COM\  
ꢀ7  
 
Caller ID  
• If the caller ID record does not contain a number, you will be  
prompted to EDIT NUMBER, and the screen will show:  
DIRECTORY  
ENTER NUMBER  
800-595-9511\  
CALL LOG  
SAVED  
• After the entry has a name and number, press MENU/SEL  
to save. A confirmation beep will sound and the screen will  
display:  
CALL LOG  
• If both the name and number are missing, for example, as  
in a private listing, nothing will be stored, and the screen will  
display:  
UNABLE TO SAVE  
CALL LOG  
• If the number already exists in the directory, the entry will not  
be stored, and the screen will show:  
ALREADY SAVED  
CALL LOG  
If the directory is full, the screen will show:  
LIST FULL  
ꢀ8  
 
Caller ID  
Dial from caller ID  
• Follow the steps in Review caller ID (page 17) to find the entry  
to be dialed  
• To change how the number will be dialed, press # repeatedly  
to scroll through the various dialing options  The dialing options  
are:  
The telephone  
number in  
the caller ID  
log is sent by  
the telephone  
company  You  
may have to  
CALL LOG  
595-9511  
1-595-9511  
800-595-9511  
1-800-595-9511  
• Press  
or SPEAKER to dial the number  
dial the number  
differently  
Delete a caller ID entry  
Press the # key  
repeatedly to  
see the different  
dialing options  
You can add or  
remove the initial  
ꢀ and/or the area  
code  
• Follow the steps in Review caller ID (page 17) to find the  
record to be deleted  
• Press REMOVE to delete the record. A confirmation beep will  
sound and the previous CID record will be displayed  
Delete all caller ID entries  
CALL LOG  
• To delete all caller ID records when reviewing the call log,  
press and hold REMOVE  The screen will display DELETE  
ALL CALLS? Press SEL to confirm. Press OFF to return to  
the call log record previously displayed  
DELETE ALL  
CALLS?  
ꢀ9  
 
Handset operation  
Making calls  
• Press  
then dial the telephone number  
(or SPEAKER to use the handset speakerphone feature),  
• The procedure  
to change  
-OR-  
the volume is  
the same for  
the handset,  
speakerphone  
and headset  
Dial the telephone number first, then press  
To end your call, press OFF or place the handset in its telephone base  
(or SPEAKER)  
Answering calls  
• Press  
, SPEAKER or any dialing keys  
• Press OFF to end your call or place the handset into its telephone base  
Flash function  
You can use your telephone with services such as call waiting  
When you subscribe to call waiting service from your telephone company,  
press  
signal  Press  
/FLASH to switch to the new call when you receive a call waiting  
/FLASH again to switch back to the original call  
Handset volume  
The volume control is on the right side of the handset  During a call, press  
the VOL  
or keys to adjust the listening volume to a comfortable level  
When you reach the maximum or minimum setting, a double beep will  
sound  (Follow these instructions to change the volume for the handset,  
speakerphone or headset )  
Redial  
• When the handset is idle, press REDIAL/PAUSE to display the last five  
telephone numbers dialed from the handset (up to 32 digits for each  
REDIAL  
number)  Use  
or  
to scroll through the last five numbers dialed.  
When the beginning or the end of the redial list is reached, a double  
beep will sound  
800-595-9511  
20  
 
Handset operation  
• Press  
or SPEAKER to dial the displayed number  
• Press REMOVE to erase the displayed number. A confirmation  
beeps  
• Press OFF to exit  
If the redial  
memory is empty,  
and REDIAL is  
pressed, a double  
beep will sound  
If the forwarded  
call is not  
Mute  
• During a call, press MUTE to disable the microphone  You cannot be  
heard but you can hear the other person. The screen will briefly display  
MUTED:  
PHONE  
00:00:15  
answered  
in about 30  
seconds, the  
external call  
is returned to  
the originating  
handset  
• Press MUTE again to return to normal two-way conversation  
MICROPHONE ON displays briefly.  
INTERCOM TO:  
Intercom  
• When not on a call, press INT. The first handset (HS1) will display:  
• Press the number of the destination handset using the dial keys (ꢀ-  
4)  
• The destination handset will ring and the screen will display:  
HANDSET 1  
IS CALLING  
• Press  
, SPEAKER, INT or any dialing key on HS2 to answer the  
intercom call  The screen displays:  
INTERCOM  
2ꢀ  
 
Handset operation  
• To end the call, press INT or OFF on either handset, or place the  
handset back in the telephone base or charger  
INTERCOM ENDED  
If the destination handset is out of range or on an external call when  
paged, the display of the calling handset shows:  
UNABLE TO CALL  
TRY AGAIN  
Call forward  
An external call can be forwarded or transferred from one  
handset to another  
FORWARD TO:  
CALL BACK  
If you are on an external call, you can forward the call to another  
handset by pressing and holding INT  The originating handset  
will show FORWARD TO and you should input the number of the  
destination handset  
The destination handset will show INCOMING CALL and start  
ringing  
Press  
on the destination handset to answer  
If the forwarded call is not answered within 30 seconds, the external call  
returns to the originating handset and the display shows CALL BACK,  
and rings for 30 seconds  If the returned call is not answered within 30  
seconds, the external call disconnects automatically  
22  
 
Handset operation  
Call transfer  
• While on an external call, a handset (HSꢀ) can transfer the call to another system handset (HS2)  
by pressing INT  The external call is put on hold automatically  
• Select the destination handset number (ꢀ-4)  
• HSꢀ shows CALLING HANDSET 2 (HS2).  
• HS2 can pick up the transferred call when it rings and the screen shows HANDSET 1 IS  
CALLING  
• HS2 can pick up the transferred call by pressing  
, SPEAKER or INT  
• An intercom call is now established (the external call is still on hold) and HSꢀ and HS2 are able  
to talk to each other  HSꢀ or HS2 can hang up if they choose and conversation with the external  
call can resume  CALL TRANSFERRED is briefly displayed on HS1.  
If the transferred call is not answered within ꢀ00 seconds, the intercom attempt will be automatically  
ended and the external call will return to the original party  
Conference call  
It is possible to establish a conference call between two handsets and  
the external line  
If one handset is already connected to the external line, the other can join  
the conversation by pressing  
, a conference call will be established  
immediately  Both handsets will show:  
PHONE  
00:00:15  
23  
 
Troubleshooting  
If you have difficulty operating your telephone, the suggestions below should solve the problem. If you still have  
difficulty after trying these suggestions, call VTech Communications at 1(800)595-9511. In Canada, call VTech  
Telecommunications Canada Ltd  at ꢀ(800)267-7377  
Problem  
Suggestion  
When attempting to  
de-register, the IN USE  
light is on steadily  
• Pick up the handset in the main telephone base, press  
hang up  Begin de-registration again  
to go off hook, and press OFF to  
My telephone doesn’t  
• Make sure the power cord is plugged in  
work at all  
• Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall  
jack  
• Disconnect the charger adapter for a few minutes, and then reconnect it  
• Charge the battery in the handset for at least ꢀ6 hours  For optimum daily performance, return  
the handset to its charger when not in use  
• Reset the telephone base  Unplug the unit’s electrical power  Wait for ꢀ5 seconds then plug it  
back in  Allow up to one minute for the handset and telephone base to reset  
• You may need to purchase a new battery  Please refer to the Batteries section of the system’s  
user’s manual  
I cannot get a dial  
• Try all the suggestions above  
tone  
• If the handset displays NOT REGISTERED, follow the instructions on page 7 to register your  
handset  
• Move the handset closer to the telephone base  You might have moved out of range  
• Your telephone line cord might be malfunctioning  Try installing a new telephone line cord  
• If the previous suggestions do not work, disconnect the telephone base from the telephone  
jack and connect a different telephone  If there is no dial tone on that telephone either, the  
problem is in your wiring or local service  Contact your local telephone company  
24  
 
Troubleshooting  
Problem  
Suggestion  
I cannot dial out  
• Make sure there is a dial tone before dialing  The handset may take a second or two to synchronize  
with the telephone base and produce a dial tone  This is normal  Wait an extra second before  
dialing  
• Make sure your telephone is set to the correct dial mode for the type of service that you have (pulse  
or touchtone)  Refer to the Telephone settings section (page ꢀ) of this user’s manual to set the  
dial mode  
• If the other telephones in your home are having the same problem, the problem is in your wiring  
or local service  Contact your local telephone company  
• Eliminate any background noise  Noise from a television, radio or other appliances may cause the  
telephone not to dial out properly. If you cannot eliminate the background noise, first try muting the  
handset before dialing, or dialing from another room in your home with less background noise  
My handset beeps  
four times and isn’t  
performing normally  
• Make sure the power cord is securely plugged into the telephone base  Plug the unit into a  
different, working outlet not controlled by a wall switch  
• Move the handset closer to the telephone base  It might have been moved out of range  
• If the handset is in its charger and the CHARGE light does not light, refer to Charge light is  
off (page 29) in this Troubleshooting guide  
• Reset the telephone base  Unplug the unit’s electrical power  Wait for ꢀ5 seconds then plug it  
back in  Allow up to one minute for the handset and base to reset  
• Other electronic products can cause interference with your cordless telephone  Try installing  
your telephone as far away from these types of electronic devices as possible: wireless routers,  
radios, radio towers, pager towers, cell telephones, intercoms, room monitors, televisions,  
personal computers, kitchen appliances and other cordless telephones  
25  
 
Troubleshooting  
Problem  
Suggestion  
UNABLE TO CALL,  
TRY AGAIN displays  
on my handset  
• Move the handset closer to the telephone base  It might have been moved out of range  
• If the handset is in its charger and the CHARGE light does not light, refer to the CHARGE  
light is off (page 29) in this troubleshooting section  
• Reset the telephone base  Unplug the unit’s electrical power  Wait for ꢀ5 seconds then plug it  
back in  Allow up to one minute for the handset and telephone to reset  
• Other electronic products can cause interference with your cordless telephone  Try installing it  
as far away from these types of electronic devices as possible: wireless routers, radios, radio  
towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal  
computers, kitchen appliances and other cordless telephones  
The battery does not  
• Charge the battery in the handset for at least ꢀ6 hours  For optimum daily performance, return  
hold a charge  
the handset to its charger when not in use  
• You may need to purchase a new battery  Please refer to the Installation section of the system’s  
user’s manual  
• Your telephone might be malfunctioning  Please refer to the Warranty section (pages 3ꢀ-32)  
of this user’s manual for further instruction  
26  
 
Troubleshooting  
Problem  
Suggestion  
Other cordless telephones and 802 ꢀꢀ wireless routers used for home computer networks both use  
internal radios to communicate  The radios may interfere with one another  You can improve the  
performance of your cordless telephones and your router by:  
a  positioning your new telephone as far away as possible from any other existing cordless  
telephone system already installed in your home to avoid the two systems interfering with each  
other  
I get noise, static,  
or weak signal even  
when I’m near the  
telephone base  
b  positioning your telephone base as far as possible from your router, computer or any other  
computer devices  
c  selecting channels 4 through ꢀ0 for your router (refer to your router’s user manual for more  
information)  
Other electronic products can cause interference with your cordless telephone  Try installing your  
telephone as far away from these types of electronic devices as possible: wireless routers, radios,  
radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions, personal  
computers, kitchen appliances and other cordless telephones  
Microwave ovens operate on the same frequency as your telephone  It is normal to experience static  
on your telephone while the microwave oven is in operation  Do not install this telephone in the same  
outlet or near the microwave oven  
If your telephone is plugged in with a modem or surge protector, plug the telephone (or modem/surge  
protector) into a different location  If this solves the problem, re-locate your telephone or modem  
farther apart from one another, or use a different surge protector  
Relocate your telephone to a higher location  The telephone will likely have better reception when  
installed in a high area  
If the other telephones in your home are having the same problem, the problem is in your wiring or  
local service  Contact your local telephone company (charges may apply )  
I hear other calls while • Disconnect your telephone base from the telephone jack, and plug in a regular telephone  If  
using my telephone  
you still hear other calls, the problem is probably in your wiring or local service  Call your local  
telephone company  
27  
 
Troubleshooting  
Problem  
Suggestion  
My handset does not  
ring when there is an  
incoming call  
• Make sure you have the ringer activated  Refer to the section(s) on ringer selection in the  
system’s user’s manual  
• Make sure the telephone line cord is plugged firmly into the telephone base and the telephone  
jack  Make sure the power cord is plugged in  
• You may be too far from the telephone base  
• Charge the battery in the handset for at least ꢀ6 hours  For optimum daily performance, return  
the handset to its charger when not in use  
• You may have too many extension telephones on your telephone line to allow all of them to  
ring  Try unplugging some of the other telephones  
• The layout of your home or office might be limiting the operating range. Try moving the telephone  
base to another location, preferably to an upper floor.  
• If the other telephones in your home are having the same problem, the problem is in your wiring  
or local service  Contact your local telephone company (charges may apply )  
• Test a working telephone at the phone jack  If another telephone has the same problem, the  
problem is the phone jack  Contact your local telephone company (charges may apply )  
• Other electronic products can cause interference with your cordless telephone  Try installing  
your telephone as far away from these types of electronic devices as possible: wireless routers,  
radios, radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions,  
personal computers, kitchen appliances and other cordless telephones  
• Your telephone line cord might be malfunctioning  Try installing a new telephone line cord  
28  
 
Troubleshooting  
Problem  
Suggestion  
My calls fade in and  
out while I’m using my  
handset  
• Other electronic products can cause interference with your cordless telephone  Try installing  
your telephone as far away from these types of electronic devices as possible: wireless routers,  
radios, radio towers, pager towers, cellular telephones, intercoms, room monitors, televisions,  
personal computers, kitchen appliances and other cordless telephones  
• Microwave ovens operate on the same frequency as your telephone  It is normal to experience  
static on your telephone while the microwave oven is in operation  Do not install this telephone  
in the same outlet or near the microwave oven  
• If your telephone is plugged in with a modem or surge protector, plug the telephone (or modem/  
surge protector) into a different location  If this solves the problem, relocate your telephone or  
modem farther apart from one another, or use a different surge protector  
• Relocate your telephone to a higher location  The telephone will have better reception when  
installed in a high area  
• If the other telephones in your home are having the same problem, the problem is in your wiring  
or local service  
The CHARGE light  
• Clean the handset and charging contacts on the telephone base each month using a pencil  
is off  
eraser or cloth  
• Make sure the power and line cords are plugged in correctly and firmly.  
• Reset the telephone base  Unplug the unit’s electrical power  Wait for ꢀ5 seconds then plug it  
back in  Allow up to one minute for the handset and the telephone to synchronize  
• Your telephone might be malfunctioning  Please refer to the Warranty section of this user’s  
manual for further instruction  
29  
 
Troubleshooting  
Problem  
Suggestion  
My caller ID isn’t  
• Caller ID is a subscription service  You must subscribe to this service for this feature to work  
working  
on your telephone  
• Your caller must be calling from an area that supports caller ID  
• Both you and your caller’s telephone companies must use caller ID compatible equipment  
Common cure for  
If the unit does not seem to be responding normally, then try putting the handset in its charger  
electronic equipment  
If it does not seem to respond, do the following (in the order listed):  
  Disconnect the power to the telephone base  
2  Disconnect the handset battery  
3  Wait a few minutes  
4  Connect power to the telephone base  
5  Re-install the battery  
6  Wait for the handset to synchronize with the telephone base  To be safe, allow up to one  
minute for this to take place  
30  
 
Maintenance  
Taking care of your telephone  
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care  
Place the handset down gently  Save the original packing materials to protect your telephone if you ever need to ship it  
Avoid water  
Your telephone can be damaged if it gets wet  Do not use the handset outdoors in the rain, or handle it with wet hands  Do not install your base unit near a sink, bathtub or shower  
Electrical storms  
Electrical storms can sometimes cause power surges harmful to electronic equipment  For your own safety, use caution when using electric appliances during storms  
Cleaning your telephone  
Your telephone has a durable plastic casing that should retain its luster for many years  Clean it only with a soft cloth slightly dampened with water or a mild soap  Do not use excess water or  
cleaning solvents of any kind  
Remember that electrical appliances can cause serious injury if used when you are wet or standing in water  If your base unit should fall into water, DO NOT RETRIEVE IT UNTIL YOU  
UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL  Then pull the unit out by the unplugged cords  
Warranty  
What does this limited warranty cover?  
The manufacturer of this VTech product, VTech Communications, warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the product and all accessories provided by  
VTech in the sales package (“Product”) are free from material defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in  
accordance with operation instructions  This limited warranty extends only to the Consumer for Products purchased and used in the United States of America  
What will VTech Communications do if the Product is not free from material defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?  
During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product  If we repair this  
product, we may use new or refurbished replacement parts  If we choose to replace this product, we may replace it with a new or refurbished product of the same or similar design  VTech  
will return repaired or replacement products to you in working condition  VTech will retain defective parts, modules, or equipment  Repair or replacement of Product, at VTech’s option, is  
your exclusive remedy  You should expect the repair or replacement to take approximately 30 days  
How long is the limited warranty period?  
The limited warranty period for the product extends for ONE (ꢀ) YEAR from the date of purchase if we repair or replace a Materially Defective Product under the terms of this limited  
warranty  This limited warranty also applies to repaired or replacement Products for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b)  
the time remaining on the original one-year warranty; whichever is longer  
What is not covered by this limited warranty?  
This limited warranty does not cover  
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid  
intrusion; or  
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or  
3  Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or  
4  Product to the extent that the problem is caused by use with non-VTech electrical accessories; or  
3ꢀ  
 
Warranty  
5  Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or  
6  Product purchased, used, serviced, or shipped for repair from outside the United States, or used for commercial or institutional purposes (including but not limited to Products used for rental  
purposes ); or  
7  Product returned without valid proof of purchase (see 2 below); or  
8  Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit  
How do you get warranty service?  
To obtain warranty service in the United States of America, call ꢀ-800-595-95ꢀ for instructions regarding where to return the Product  Before calling for service, please check the user’s  
manual  A check of the Product controls and features may save you a service call  
Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport  
of Product (s) to the service location  VTech will return repaired or replaced product under this limited warranty to you, transportation, delivery or handling charges prepaid  VTech assumes  
no risk for damage or loss of the Product in transit  
If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the  
cost of repair prior to any further repair activity  You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty  
What must you return with the Product to get warranty service?  
1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty;  
2  Include “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and  
3  Provide your name, complete and correct mailing address, and telephone number  
Other Limitations  
This warranty is the complete and exclusive agreement between you and VTech  It supersedes all other written or oral communications related to this Product  VTech provides no other  
warranties for this product  The warranty exclusively describes all of VTech’s responsibilities regarding the product  There are no other express warranties  No one is authorized to make  
modifications to this limited warranty and you should not rely on any such modification.  
State Law Rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.  
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the product is fit for ordinary use) are limited to one year from  
date of purchase  Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you  
In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the product, or  
other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this product  Some states do not allow the exclusion or limitation of  
incidental or consequential damages, so the above limitation or exclusion may not apply to you  
Important safety instructions  
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:  
  Read and understand all instructions  
2  Follow all warnings and instructions marked on the product  
3  Unplug this product from the wall outlet before cleaning  Do not use liquid or aerosol cleaners  Use a damp cloth for cleaning  
4  Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool)  
5  Do not place this product on an unstable surface, such as a table, shelf or stand  The product may fall, causing serious damage  
6  Slots and openings in the back or bottom of the base unit and handset are provided for ventilation  To protect them from overheating, these openings must not be blocked by placing the  
32  
 
Important safety instructions  
product on a soft surface such as a bed, sofa or rug  This product should never be placed near or over a radiator or heat register  This product should not be placed in any area where proper  
ventilation is not provided  
7  This product should be operated only from the type of power source indicated on the marking label  If you are not sure of the type of power supply in your home, consult your dealer or local power  
company  
8  Do not allow anything to rest on the power cord  Do not install this product where the cord may have anyone walking on it  
9. Never push objects of any kind into this product through slots in the base or handset as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock.  
Never spill liquid of any kind on the product  
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the base or handset other than specified access  
doors may expose you to dangerous voltages or other risks  Incorrect reassembling can cause electric shock when the product is subsequently used  
11. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.  
ꢀ2  Unplug this product from the wall outlet and refer servicing to an authorized service facility under the  
following conditions:  
A  When the power supply cord or plug is damaged or frayed  
B  If liquid has been spilled onto the product  
C  If the product has been exposed to rain or water  
D  If the product does not operate normally by following the operating instructions  Adjust only those controls that are covered by the operating instructions, as improper adjustment of  
other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation  
E  If the product has been dropped and the base and/or handset has been damaged  
F  If the product exhibits a distinct change in performance  
ꢀ3  Avoid using a telephone (other than cordless) during an electrical storm  There is a remote risk of electric shock from lightning  
ꢀ4  Do not use the telephone to report a gas leak in the vicinity of the leak  
ꢀ5  Only put the handset of your telephone next to your ear when it is in normal talk  
SAVE THESE INSTRUCTIONS  
FCC, ACTA and IC regulations  
FCC Part ꢀ5  
This equipment has been tested and found to comply with the requirements for a Class B digital device under Part ꢀ5 of the Federal Communications Commission (FCC) rules  These requirements  
are intended to provide reasonable protection against harmful interference in a residential installation  This equipment generates, uses and can radiate radio frequency energy and, if not installed and  
used in accordance with the instructions, may cause harmful interference to radio communications  However, there is no guarantee that interference will not occur in a particular installation  If this  
equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by  
one or more of the following measures:  
*
*
*
*
Reorient or relocate the receiving antenna  
Increase the separation between the equipment and receiver  
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected  
Consult the dealer or an experienced radio/TV technician for help  
Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.  
33  
 
FCC, ACTA and IC regulations  
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the productꢁ  
This product has been tested and found to comply with the FCC criteriaꢁ The handset may be safely held against the ear of the userꢁ The base unit shall be installed and used such that parts of the user’s  
body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or moreꢁ If you choose to use a clipping device, please make sure to only use the supplied VTech belt clipꢁ  
FCC Part 68 and ACTA  
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA)ꢁ The label on the back or bottom of this  
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon request.  
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTAꢁ A compliant  
telephone cord and modular plug is provided with this productꢁ It is designed to be connected to a compatible modular jack that is also compliantꢁ An RJꢀꢀ jack should normally be used for connecting  
to a single line and an RJꢀ4 jack for two linesꢁ See Installation Instructions in the user’s manualꢁ  
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are calledꢁ The REN for this product is  
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more  
information, please contact your local telephone companyꢁ  
This equipment may not be used with Party Linesꢁ If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your  
alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.  
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been correctedꢁ Repairs to this telephone equipment can only be made by the manufacturer or its  
authorized agentsꢁ For repair procedures, follow the instructions outlined under the Limited Warrantyꢁ  
If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone serviceꢁ The telephone company is required to notify you before  
interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform  
you of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product.  
The telephone company is required to notify you if such changes are plannedꢁ  
If this product is equipped with a corded or cordless handset, it is hearing aid compatibleꢁ  
If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:  
*
Remain on the line and briefly explain the reason for the call before hanging up.  
*
Perform such activities in off-peak hours, such as early morning or late eveningꢁ  
Industry Canada  
This equipment complies with regulations RSS2ꢀ0 and CS-03 of Industry Canadaꢁ Operation is subject to the following two conditions: (ꢀ) this device may not cause interference, and (2) this device  
must accept any interference, including interference that may cause undesired operation of the deviceꢁ  
The term “IC:” before the certification/registration number only signifies that the Industry Canada technical specifications were met.  
The Ringer Equivalence Number (REN) for this terminal equipment is 0ꢁꢀꢁ The REN is an indication of the maximum number of devices allowed to be connected to a telephone interfaceꢁ The termination  
on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.  
34  
 
The RBRC® seal  
The RBRC® Seal on the nickel-metal-hydride battery indicates that VTech Communications, Incꢁ is  
voluntarily participating in an industry program to collect and recycle these batteries at the end of their  
useful lives, when taken out of service within the United States and Canadaꢁ  
The RBRC® program provides a convenient alternative to placing used nickel-metal-hydride batteries into  
the trash or municipal waste, which may be illegal in your areaꢁ  
VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers participating in the  
RBRC® program or at authorized VTech product service centersꢁ Please call 1-800-8-BATTERYTM for information on Ni-MH  
battery recycling and disposal bans/restrictions in your areaꢁ VTech’s involvement in this program is part of its commitment  
to protecting our environment and conserving natural resourcesꢁ  
RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.  
Patent Information  
Technology embodied in this product may be covered by one or more patentsꢁ For patent information please refer to our  
website: wwwꢁvtechphonesꢁcom/vtechui/about/patents  
35  
 
Technical specifications  
Enhanced 5ꢁ8GHz technology–your phone operates on a dual band transmission that combines the best of 5ꢁ8GHz and  
2ꢁ4GHZ technologies, providing enhanced performance over standard cordless telephonesꢁ  
Frequency control  
Crystal controlled PLL synthesizer  
Transmit frequency  
Receive frequency  
Channels  
Handset: 2400-2483ꢁ5 MHz  
Handset: 5725-5850 MHz  
95  
Nominal effective range  
Maximum power allowed by the FCC and ICꢁ Actual operating range  
may vary according to environmental conditions at the time of useꢁ  
Size  
Handset: ꢀ4ꢀmm X 50mm X 35mm  
Charger: 89mm X 78mm X 53mm  
Weight  
Handset: ꢀ4ꢀ grams  
Charger: 76 grams  
Power requirements  
Handset: 600mAh Ni-MH Battery  
Charger: 9V DC @ 200mA  
Memory  
Directory: 50 memory locations (in telephone base), up to 32 digits, ꢀ6  
characters per location  
CID: 50 Memory locations  
36  
 
Index  
A
F
P
Answering calls 20  
FCC, ACTA and IC  
regulations 33  
Flash function 20  
Parts checklist  
3
B
R
Basic operation ꢀ  
Redial 20  
Belt clip  
6
Registration  
7
G
Review and dial entries ꢀ4  
Review caller ID ꢀ7  
Ringer Volume ꢀ2  
Getting started  
3
C
Call forward 22  
Call transfer 23  
Caller ID - call waiting ID ꢀ6  
Caller ID ꢀ6  
H
Handset icons ꢀ0  
S
Handset layout  
9
Settings ꢀ  
Characters by number ꢀ4  
Handset LEDs ꢀ0  
Sounds ꢀ2  
Check battery indicator  
Conference call 23  
Connect power  
6
Handset main menu ꢀ  
Handset operation 20  
Handset volume 20  
Store a new entry ꢀ3  
Store caller ID in  
your directory ꢀ7  
to handset charger  
5
I
T
D
Important safety instructions 32  
Index 37  
Technical specifications 36  
Telephone settings ꢀ  
Delete a caller ID entry ꢀ9  
Delete a directory entry ꢀ5  
Dial from caller ID ꢀ9  
Directory ꢀ3  
Install handset battery  
Installation  
Intercom 2ꢀ  
4
The RBRC® seal  
35  
To de-register all handsets  
4
8
To register a handset  
Troubleshooting 24  
7
Display ꢀ2  
M
E
Maintenance 3ꢀ  
Making calls 20  
Mute 2ꢀ  
W
Edit a directory entry ꢀ5  
Warranty 3ꢀ  
37  
 
VTECH TELECOMMUNICATIONS LTDꢁ  
A member of THE VTECH GROUP OF COMPANIES  
Distributed in the UꢁSꢁAꢁ by VTech Communications, Incꢁ Beaverton, Oregon  
Distributed in Canada by VTech Telecommunications Canada Ltdꢁ,  
Richmond, BꢁCꢁ  
Copyright ©2006 for VTECH TELECOMMUNICATIONS LTDꢁ  
Printed in China  
9ꢀ-000785-0ꢀ0-000  
 
Users Manual  
wwwꢁvtechphonesꢁcom  
Model: mi6807  
 

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